Hello @Omar Ashraf | Community Lead I am attempting to configure a specific behavior for my agent (agent_b16d3cf4cc9e5ee7275202e27c) regarding non-responsive users, but I am facing issues with the state transitions. The Goal: I want the call to trigger a transfer instead of ending the call when the user does not respond. Specifically, when the agent says a specific phrase (signaling the end of attempts), it should automatically transition to a Global Node I created named "Transfer Call Global". The Setup: Agent ID: agent_b16d3cf4cc9e5ee7275202e27c Target Node: A Global Node named "Transfer Call Global". Configuration: I have added "Global Examples" to this node attempting to trigger the jump. The Issue: When the agent pronounces the designated phrase, the system does not jump to the "Transfer Call Global" node. It seems the Global Node/Examples are not detecting the context or the agent's own output to trigger the transition. My Request: Could you check the logs for this agent to see why the transition failed? What is the recommended best practice in Retell to force a transfer when the user is silent or after the agent says a final line? Do Global Examples only listen to User input, or can they be triggered by Agent logic/silence? Thank you for your help.

Hello @asefdwegdahg , it happens on the whole conversation not what just the agent said but the checking of the transition condition happens after the user response.

Understood. If I can't trigger it via agent speech, how can I handle transfers for non-responsive users? I need the call to jump to the transfer node immediately after the agent's final phrase without waiting for user input. Any suggestions?