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KYC Verified Failed
# ❓・bug-report
i
I had a similar issue with Retell and the phone number. I gave my driver licenes front and back and it was saying that it was un clear and then it wasnt even taking the photos from the post. I got locked out and need help gaining access to my phone number with retell so I can use my agent. If I need to give info for that to work I will I can deliver pictures too? Hoping you can all help with this.
@Colin - Integrations @ Retell AI can you help me with this
@Colin - Integrations @ Retell AI I have the info I just need my number that I bought to be verified so I can use it with my agent.
c
can you send me your org id?
i
@Colin - Integrations @ Retell AI where can I find that? Im new to all of this?
c
sure, just go to your account profile and you’ll see something called workspace id
i
org_hpYxzSmvI5jk7FRV
@Colin - Integrations @ Retell AI
@Colin - Integrations @ Retell AI sorry am I able to use my number I bought?
@Colin - Integrations @ Retell AI hello?
c
@Izzz!3 can you send your org id and documents to support@retellai.com, they can manually verify you