Hi there! I need to transfer ownership of my Retell AI number (created through Retell AI and is a Twilio number) to Twilio directly. I would like to take over ownership through Twilio so I can answer calls directly verus my AI Agent.

Hi! I can help you transfer your Retell AI number to direct Twilio ownership so you can handle calls yourself instead of through the AI agent. The issue is that Retell AI provisions Twilio numbers through their own Twilio account, so the number is technically owned by Retell, not directly by you. Quick question: Do you already have your own Twilio account set up, or would you need to create one as part of this transfer?

@Joshua Thanks so much! I do have my own Twilio account! Twilio said they sent over a ticket to Retell AI in order to transfer ownership. The ticket number they sent over to Retell is ID: 24472460.

Great! Since you already have your own Twilio account and a ticket in progress, that's a solid start. The transfer process between Retell and Twilio can sometimes have a few technical steps that need careful handling to avoid any downtime or complications. I've handled these types of transfers before - feel free to message me and I can walk you through the process and help make sure everything goes smoothly! 👍

Yes, I'll need support. Twilio basically said Retell needs to respond to that ticket to get the process started and that I don't need to do anything on my end.

Alright

Is this something you can assist with now? Thanks!

Yeah sure

Thank you!

You can send me a message

Hello @sw29 , currently you can't transfer numbesr from retell to twilio.

Okay, thank you.