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KYC verification failed
# ❓・bug-report
p
My account is not able to verify ID. I need help with the verification
User id naz.s@aussiesolarbatteries.com.au
o
Hello @PreTaTTa , can you send and email to support@retellai.com with your documents.
p
@Omar Ashraf | Community Lead Sent via email. Please get it sorted
o
I will let the team know about it.
p
I’ve forwarded my ID still no reply. Can you please escalate this? @Omar Ashraf | Community Lead This is getting ridiculous now I’ve been chasing for help for over a week now. There are other platforms with way better response
@Omar Ashraf | Community Lead any updates? I really need to start calling URGENTLY
o
Hello @PreTaTTa , I just saw your ticket yesterday , checking the account manually does take a little bit of time, I will try to make it faster for you.
p
@Omar Ashraf | Community Lead 🙏 thank you brother. I really need the outbound calls