In call Transfer, the extension is not working, please check.

Hello @AINerd , Can you share the call id

call_aab60bd2cee6bff3033aba6ba00, call_beac8a9f748e758714872ec9aa6

Hello @AINerd , From my side I see the extension is working fine https://cdn.discordapp.com/attachments/1451614580168982724/1451687922859249705/image.png?ex=6947153b&is=6945c3bb&hm=3135e18b9ed3a3938adfb6db5cda33d58b7f60205fe773d719c6f90fcbc247d3&

Yes, I see the same, but its not dialing the extension after landing on the main phone. This was working fine till yesterday evening

Okay , I will send that to the engineers to check

thank you

Can you provide a working example from yesterday ?

call_b193e83a70a7f79321c9fac9bc5, call_dc00b9c09840f90edaaeca4467d <- samples of worked ones; just to let you know I tried the same extensions today, but they didn't go through

Hello @AINerd , The team was able to check your call and this what they found no error and the payload was sent , I want you to try doing that with static routing instead of Dynamic Routing.

I tried this during the week end, and it worked well with dynamic routing, but now it's not working; Now even the static routing is also not working.

Can you share a call id that it didn't work with static routing ?

call_875ac57ac2e11ec12be87cbfc5e

Okay , I will send that to the team to check it.

can it be resolved ASAP, I'm losing customers due to this issue; Why is this so unstable, how can it work on Weekends and won't work on week days. Is there any limitation to the capacity of traffic you receive?

there’s a chance the pbx system that you’re dialing needs to yield before dialing the extension, the payload is being sent properly but a potential issue could be that it waits (maybe .5 seconds) before attaching the extension

apparently, the call transfer to an Extension works well during non-peak hours. for eg. I tested this at 7.23 PM EST yesterday (call_3a6a71667f5efe6b9a0881c19c8) and it worked well, the call was transfered to the extension. But when I tried this morning again at 8.06 AM EST (call_1c1372c6505e3c60fd48ac48150) it didn't connect to the extension. I observed this pattern during week end as well, it worked well during week end. Is there something with Off-Peak/Peak hours. The same functionality works well during off-peak hours, but don't work during peak hours. Is there some capacity issue that you need to increase to address the load during peak hours. Probably the DTMF (extension) is going well during off-peak hours and not going during peak hours. Please check