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Missing agents on our account! Help with diagnosis...
# ❓・bug-report
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Hi Team, We recently realised that some agents we created a while ago do not show up on our account anymore. While this might also mean someone must have deleted these agents, Can you please help with steps to diagnose what happened to the agents. Also, if possible, recover them. Here are couple of agent IDs for your reference that are not showing up on our account anymore agent_237f4cce10de4a353d7205ca90 agent_d3151112042b89991740a770d8 Thank you so much for your help.
@Omar Ashraf | Community Lead Can you please look into this? We are in trouble because of this and want to get to the end of why this happened so that we can take counter measures
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I can see the second one on your dashboard , try search with your agent id for the fist one , I will report that to the team but its not deleted. you can still access it via the URL like this https://dashboard.retellai.com/agents/agent_237f4cce10de4a353d7205ca90 https://cdn.discordapp.com/attachments/1451485559850664076/1451590444411785266/image.png?ex=6946ba73&is=694568f3&hm=3b66c474fae9a414eaac09d9f3753d383aee2e7e4efd9cab2de9884e8fa56e1a&
p
yeah figured this one, I think we hit the 999 list limit on the frontend thanks @Omar Ashraf | Community Lead
o
Actually there was an issue and its solved now , you can find both agents on the dashboard normally.