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Verification with Persona not working
# ❓・bug-report
k
Hi @Omar Ashraf | Community Lead , tried atleast 10 times so far but the persona system is not verifying for outbound call. account email: knotieaipro@gmail.com can you please help asap on this. Can't find any other way to ask for support
o
Hello @Knotie AI PRO , please email us at support@retellai.com with your documents and the team will do a manual verification .
k
okay
thanks
I already sent this yesterday. So far no acknowledgement or any response or any update . Can you please take a look or help please @Omar Ashraf | Community Lead
o
Hello @Knotie AI PRO , I will check it and let the team know about it.
d
@Omar Ashraf | Community Lead Hello I have also same problem, I have sent email to support@retellai.com, but have received reply via AI.....help me please
o
Hello @Drakonix , What is your email ?
k
@Omar Ashraf | Community Lead Any update on this. I still see this. Its litterely blocking our platform testing for outbound feature for our customers https://cdn.discordapp.com/attachments/1451139535017873531/1454281701319770286/Screenshot_2025-12-27_at_01.15.44.png?ex=695084e0&is=694f3360&hm=aae5dcf5c0b47fdc3a9d7391273d5287b6e4f757894eb32a7f516eab0d009fb2&
it's been over 9 days since I raised this.
@Omar Ashraf | Community Lead any update please?