### Answer --- I don't have specific documentation about latency issues occurring after a call has been transferred to a live agent. The available sources primarily cover latency during the AI agent portion of the call (ASR, LLM, TTS processing) rather than post-transfer audio quality between two human parties. [(1) ]() Once a call is transferred, the audio path typically goes through your telephony provider's infrastructure rather than Retell's AI processing pipeline. Post-transfer latency could be related to: - Your SIP trunking provider's configuration - Network routing between carriers - The transfer type (warm vs cold) and how the telephony provider handles it [(2) ]() Suggestions: 1. Check if the latency occurs with both warm and cold transfers 2. Review your telephony provider's (Twilio, Telnyx, Vonage, etc.) configuration and network performance 3. Grab the

call_id

from a problematic call and review the latency metrics in the dashboard or via the [Get Call API]() to see if the issue is occurring before or after transfer [(3) ]() For this specific issue, I'd recommend reaching out to Retell support directly: - Visit [Contact Sales]() - Check [) Would you like me to provide a general answer about potential causes of post-transfer latency?

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.