https://retellai.com/?utm_source=discord&utm_medium=seo logo
Batch Call Dashboard Stuck on "Ongoing" (Visual Bu...
# ❓・bug-report
n
Hello Support Team, I am reporting a critical UI bug on the Dashboard regarding Batch Calls. The Issue: My Batch Call status is stuck permanently on "Ongoing" with "0 sent", and the progress bar does not update. The Reality: Despite the dashboard showing zero activity, the calls are actually being made successfully. I have verified this by checking the "Call History" tab and exporting the logs, which confirm that calls are connecting, ending, and incurring costs correctly. Diagnostic Steps Already Taken: Verified Agent and Number linkage (Correct). Verified Billing and Credits (Positive balance). Verified Concurrency Limits (Pay as you go plan). Tested with a single manual call (Successful). Uploaded a new clean CSV with US-only E.164 numbers. Conclusion: This is a frontend visualization bug. The backend execution works, but the "Batch Call" UI is failing to reflect the real-time status. Please fix this visual glitch as it makes monitoring campaigns impossible. https://cdn.discordapp.com/attachments/1450253587195236365/1450253588139081801/Captura_de_tela_2025-12-15_230620.png?ex=6941dd67&is=69408be7&hm=15c7da41db8b9eb9acaa06d49f91d7c18baa0a1bbbb153209f5f400d9b49889b&
o
Hello @Nicolas Nascimbem , I will let the team know about this Thank you.
Can you share your org id.