The cal booking functionality sometimes works some...
# ❓・bug-reporth
Hoosier Roof Care
12/15/2025, 6:44 PMThe booking functionality is not working fluently today. It checks the calendar no problem, but booking sometimes gets stuck and the agent stays silent on the phone and just unresponsive.
The API is fine as it works sometimes and some other times it just gets stuck
o
Omar Ashraf | Community Lead
12/15/2025, 6:54 PMHello @Hoosier Roof Care , can you share a call id ?
h
Hoosier Roof Care
12/15/2025, 10:19 PM+1(317)648-5798
Hoosier Roof Care
12/15/2025, 11:29 PMping
c
Colin - Integrations @ Retell AI
12/15/2025, 11:41 PMthat's a phone number not a call id
h
Hoosier Roof Care
12/15/2025, 11:47 PMsorry do you need a session ID?
Hoosier Roof Care
12/15/2025, 11:47 PMof a single call where this happened?
c
Colin - Integrations @ Retell AI
12/16/2025, 12:38 AMcorrect yes
Colin - Integrations @ Retell AI
12/16/2025, 12:38 AMyou goto the call where it happened and send the call id
Colin - Integrations @ Retell AI
12/16/2025, 12:38 AMand also a screenshot of the detailed logs would be great too!
h
Hoosier Roof Care
01/27/2026, 6:06 PMhey Colin are you still working for this company?
Hoosier Roof Care
01/27/2026, 6:07 PMWe are not getting answers