access from sanctioned region is not allowed
# ❓・bug-reportm
Mostafa
12/15/2025, 3:49 PMI am Using US numbers from Retell to do outbound call to spanish numbers, I get this msg:access from sanctioned region is not allowed
Mostafa
12/15/2025, 3:50 PMmthokaby@gmail.com
Mostafa
12/15/2025, 3:50 PM@User @User @Omar Ashraf | Community Lead
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Omar Ashraf | Community Lead
12/15/2025, 3:51 PMHello @Mostafa , this call show up on the dashboard ? if not can you share a screenshot of the error .
Mostafa
12/15/2025, 3:57 PMI am using a US number Twillio from retell directrly
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Omar Ashraf | Community Lead
12/15/2025, 3:58 PMcan you share your org id
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Mostafa
12/15/2025, 4:00 PMmthokaby@gmail.com
Mostafa
12/15/2025, 4:00 PMMo Thokaby
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Omar Ashraf | Community Lead
12/15/2025, 4:05 PMOne or more of the numbers you are calling are from sanctioned region.
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Mostafa
12/15/2025, 4:08 PMI tried both number that I have
same problem
Mostafa
12/15/2025, 4:09 PMboth i Bought from retell and they are verifed
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Omar Ashraf | Community Lead
12/15/2025, 4:09 PMthe problem is not from the numbers you have , is from the numbers you are calling to.
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Mostafa
12/15/2025, 4:11 PMI am calling spanish numbers that i called them from a diiferent account before
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Omar Ashraf | Community Lead
12/15/2025, 4:20 PMOne of these numbers are banned , you can't call it.
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Mostafa
12/15/2025, 4:32 PMhow to figure it out
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Omar Ashraf | Community Lead
12/15/2025, 4:40 PMcheck if one of these number are not from Spain .
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Mostafa
12/16/2025, 4:54 AMnormally it says that if so
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Omar Ashraf | Community Lead
12/16/2025, 2:06 PMthere a new update that will not allow calls to sanctioned regions.