Duplicate end call webhook on agente
# ❓・bug-reportp
Pedro_jiticovski
12/13/2025, 7:46 PMIm recieving 2 end call webhook when call finishes, how can i change that?
c
Colin - Integrations @ Retell AI
12/13/2025, 7:48 PMcan you show detailed logs for this call?
p
Pedro_jiticovski
12/15/2025, 5:01 PMHey, sure
Pedro_jiticovski
12/17/2025, 12:42 PM@Colin - Integrations @ Retell AI ill send you the batch calls i realized, im using a logic in end_call, and im recieving too many requests from the same call]
Pedro_jiticovski
12/17/2025, 12:46 PMmy context is the following:
I have 3 numbers.
I start the call
the call ends, i check the webhook for end_call where im recieving more then once for the same call.
if call status was not sucessfull (other than user or agent hangup) i start a new call with the second , or thrid phone number. if you can see, i have more than 2 calls in some scenarios in the same phone number regarding the webhook duplication.
If you could help troubleshooting this, i appreciate a lot.
thanks, pedro
Pedro_jiticovski
12/18/2025, 10:56 PM@Colin - Integrations @ Retell AI any news
Pedro_jiticovski
12/19/2025, 7:38 PM@Colin - Integrations @ Retell AI ?
r
Rakesh S
01/19/2026, 9:03 AMfacing same issue even when webhooh_timeout_ms is set to 30 secs @Colin - Integrations @ Retell AI
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Colin - Integrations @ Retell AI
01/19/2026, 9:03 AMCreate a new ticket please
s
skitRobot
02/04/2026, 9:14 PMAlso been having this issue for both calls and chats. Chat events are also firing too soon. Any updates?