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The settings we need to check are mainly in your R...
# ask-retell-partners
a
The settings we need to check are mainly in your RetellAI dashboard, not your SIP provider. Since the call connects, the SIP side is likely fine. The no voice issue usually comes from RetellAI—most often the webhook or media stream isn’t configured correctly. I can guide you step by step through the RetellAI settings to find and fix the problem. @xavera23