Subject: Inbound caller ID missing for retell-twilio number +1 (762) 300-6704 Hi Retell team, We are using a managed Retell-Twilio number: phone_number: +17623006704 phone_number_type: retell-twilio inbound_agent_id: agent_03de4d3e210064b5104610bed7 (Daniel Inbound Agent v177) For 100% of inbound calls, the webhook payload shows: "from_number": "+" Full example: { "event": "call_started", "call": { "call_id": "call_206fdb85bf56541df4fff2ca5b7", "call_type": "phone_call", "agent_id": "agent_03de4d3e210064b5104610bed7", "agent_version": 177, "from_number": "+", "to_number": "+17623006704", "direction": "inbound", "telephony_identifier": { "twilio_call_sid": "CA089e8bf88a6c71ec6a7fc583d612ad85" }, "custom_sip_headers": { "x-twilio-accountsid": "ACb52c6e2497a850eb6280179b8192d22a", "x-twilio-callsid": "CA089e8bf88a6c71ec6a7fc583d612ad85" } } } And the phone number API shows: { "phone_number": "+17623006704", "phone_number_type": "retell-twilio", "sip_outbound_trunk_config": { "termination_uri": "acb52c6e2497a850eb6280179b8192d22a.retell.pstn.umatilla.twilio.com", "transport": "TCP" } } There is no telephony / caller ID configuration exposed in the new dashboard or via API. Can you please: 1) Confirm whether inbound caller ID is supported for

phone_number_type = "retell-twilio"

in my workspace. 2) If yes, enable full caller ID passthrough for this number (Twilio From / P-Asserted-Identity → call.from_number). 3) If not supported yet, let us know the ETA or recommended workaround that does NOT require us to bring our own Twilio number. Right now we can only see

"+"

for all inbound calls and cannot identify callers. Thanks!