Hi there,
I am currently building a system which includes a first (orchestration) agent and then a few sub-agents which the main agent will transfer the call to using an agent transfer. I am just wondering when setting up the call settings such as max call length and silence timeout, how these are affected by the agent transfer. Does the transfer basically treat it as a new call and takes on the setting of the new agent, or does the old agents setting last.
For example if my initial agent had a maximum call duration of 5 minutes, then it does an agent transfer to an agent with maximum call length of 20 minutes, how long does the call go on for. Is it still maximum length of 5 minutes, or is it now 20 minutes max, or is it 20 minutes from when the call transfer happens.
And similiar question for the other setting such as responsiveness and end call on silence, is it based on the original agent, or the tranferred agent.
I couldn't find this clearly explained in the docs so any help is appreciated.