We are having trouble setting up Retell’s AI agent into our company’s RingCentral so the calls are forwarded to the AI agent at certain times (off hours). Simple call forwarding does not work for some reason, there is around 20 seconds lag most of the time before you can hear the agent, and the agent starts talking from the beginning while you are hearing the ringing sound for 20 seconds. P.S. the agent is ready, we just need properly working call forwarding and the agent to see the clients numbers. Please make a guide on this !!! RingCentral is 20% of US business VoIP Market, and you don't have a dedicated tutorial. Its crucial guys !!! BTW, mb we are doing smth wrong with the call forwarding, we are trying out the SIP Trunk thing, and there is literally no info on how to do this !!!

I can help you fix this—I've set up Retell → RingCentral routing many times, and that 20-second lag usually comes from how RingCentral handles the forwarding path. I’ll configure proper off-hour routing, clean call flow, and ensure your AI agent receives the correct caller ID every time. I can also optimize your agent’s telephony setup so responses start instantly with no restart or delay. Quick question: are you forwarding through your RingCentral IVR or using a direct number-to-number forward? I can jump in and get this resolved ASAP. @alex38853