@AI Evy if I have 170 sim tests how can I calculate it will be

@AI Evy Is it possible that our number has been blacklisted by a bunch of carriers, we seem to be landing in voicemail a lot. Is there a way to check the health of a number to see if we might need to buy a new one?

@AI Evy Global node condition based on keypad entry e.g., user presses key pad 1 then move to this global node.

@AI Evy info: Received result for tool: agent_swap_XXXXXX Agent Transfer Node Result: {"status":"ASSISTANT HANDOFF SUCCESSFUL. You are a new assistant joining an ongoing conversation and the previous assistant has now exited. Your job is to pick up where the last assistant left off and respond in your own voice. DO NOT repeat the previous assistant's words, DO NOT mention that you just took over, and DO NOT repeat greetings. Address the user's last request immediately.","successful":true,"resolvedAgentVersion":0} error: Error encountered in LLM call: Failed to get response from any LLM provider. triedKeys: [llm-deployment:azure-westus-standard-1:gpt-4.1-mini, llm-deployment:openai-default-us:gpt-4.1-mini, llm-deployment:openai-default:gpt-4.1-mini] errorMsgs: [400 Invalid 'messages[6].tool_calls[0].function.name': string does not match pattern. Expected a string that matches the pattern '^[a-zA-Z0-9_\.-]+$'., 400 Invalid 'messages[6].tool_calls[0].function.name': string does not match pattern. Expected a string that matches the pattern '^[a-zA-Z0-9_-]+$'., 400 Invalid 'messages[6].tool_calls[0].function.name': string does not match pattern. Expected a string that matches the pattern '^[a-zA-Z0-9_-]+$'.]

@AI Evy how to Get Retell numbers through API request

@AI Evy after using the Retell-HubSpot integration for a while successfuly, calling hubspot contacts via hubspot workflows through Retell, it suddenly started erroring with the following error message: "400 The number provided: + is not a valid number. Please provide a valid number in e.164 for".

Hey, I can help you troubleshoot this. The error suggests Retell is receiving an empty or incorrectly formatted phone number from HubSpot, possibly due to a workflow mapping issue. Did this start happening with all contacts or only specific ones?

with all contacts - and hubspot's format hasn't changed - never had this issue before

Got it. Since it's happening with all contacts and HubSpot's format hasn't changed, the issue may be with how Retell is receiving or processing the phone numbers through the integration. I can help you troubleshoot and fix this. Feel free to DM me so we can go through the workflow together and find exactly what's causing it.

@AI Evy Does reminder_max_count apply to the whole call, or does the count reset each time the caller speaks? And can the agent stay silent on a reminder, or must it say something?

Thanks for tagging me @nightwolf3d. I'll look through relevant sources and get back to you shortly.

@AI Evy can i find out how many minutes i have handled in retell

@AI Evy I have indicated to my agent that it has to speak a specific language defined by a dynamic variable retrieved at the beginning of the call. However it continues to speak spanish instead of english. the dynamic variables are corrects and visible in the playground but for some reason the indications in both the system prompt and the node instructions are not taken into account. What can I do ?

@AI Evy when i convert the multi state agent to conversation flow, the flow is rather empty, it doesnt have the prompts and tools.

@AI Evy trunking and RAG

can someone help me get my phone lines in Retell AI working again?

I can help you get your Retell AI phone lines working again. It could be an issue with the phone number configuration, SIP trunk, or carrier connection. Are the lines failing to connect or not making and receiving calls?

@AI Evy when creating an outbound call via webhook, can i override the agent version and tag at the same time?

@AI Evy how many boosted keywords can we have on a agent

Thanks for tagging me @chicobolo. I'll look through relevant sources and get back to you shortly.

@AI Evy how to edit the transfer agent?

@AI Evy is it possible to built Live Call Monitoring outside of Retell UI?

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@AI Evy Outbound calls bug. The call is done before the caller picks up the call

@AI Evy @Omar Ashraf | Community Lead For gpt live 1, openai can offer multiple voices in different languages (french, german, Japanese...) but there are not available for usage on retell api - based on my investigation is it correct?

@AI Evy why I'm being charged so heavily for Knoweldge base usage, I have only 3 Knowledge bases for this environment

@AI Evy 407 Proxy Authentication required Getting this answer with transfer to number (twilio error)

@AI Evy can we have a Tamil language in the model which we can use ?

@AI Evy I have a question. I currently have the “Leave a message if reaching voicemail” option configured in Prompt mode. However, I'm experiencing an issue: when RetellAI detects that a call has been answered by a voicemail system, the agent starts playing the message correctly, but the voicemail system also generates responses or sounds that the agent interprets as interruptions. As a result, the agent starts speaking again every time it detects one of these interruptions, creating a sort of conversation between the two systems (the RetellAI agent and the voicemail system). Consequently, the agent is unable to finish playing the message or end the call because it keeps trying to resume the message repeatedly. Is there a way to prevent the agent from interpreting voicemail responses as interruptions, allowing it to play the entire message without interruption and then automatically end the call?

@AI Evy i want a guaranteed global transfer based on a digit press how can I do that