Hi @Noah Gilmore or whoever can help A client with two separate Shopify stores subscribed to the Standard plan and would like to connect his two stores under this one workspace. It's saying that billing is done through Shopify (Brand A). So whenever I try to integrate Shopify (Brand B) to this Standard workspace, I get this message. What's the solution here?

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Yep, you’ll need to start a support thread - we can update your subscription to not be billed through that first Shopify store, so that you can have both stores connected

Hi @J.R Perez! Yup, you'll have to switch your

Brand A

store to Stripe billing. Can you open a support ticket from your Replo dashboard?

So the client ended up just starting two different plans and sorted it out that way. Thank you! However, he accidentally paid for an annual plan of Standard on one of the stores, instead of monthly Basic. Is there a way to work out a partial refund and get him into the Basic - Monthly plan?

Got it! Go ahead and open a support ticket so we can have access all your account and billing info 🙂