https://replo.app logo
Join Slack
Powered by
<@U039AHFS8U8> CC <@U038LQJ97GS> I have tried for...
# replo-help
b
@Yuxin (Replo Team) CC @Noah Gilmore I have tried for a very long time with support, but have not received any answer. color option and buy box not working on iPhone and safari browser
✅ 1
t
This post is now synced! Check it out here: Issue with Color Options and Buy Box on iPhone Safari ⤵️ Any future comments will be automatically posted to the thread
n
Looks like it got escalated to the technical team. They’ll take a look and if this is a bug we’ll get it fixed, don’t worry!
b
why it's taking very long time
n
Sometimes stuff takes a long time to investigate, especially if there are theme overrides, complicated setups, etc. we’ll check on the status for you just to make sure there’s no delay here 👍
b
Okay
n
What email is associated with your account btw?
b
n
Perfect, will check this out
b
Okay
n
quick followup here, synced up with our support team, seems like it's an issue with how this theme is built using vue.js. We'll continue to investigate, but these things can take a lot of back and forth sometimes so we'll need some help from you to get theme access, etc - support will reach out! may take a little bit but we're not going to forget haha
p
Okay
But keep giving me updates every time
Hello Team
I don't think this is a theme conflict, because the client mentioned that everything was working fine previously. However, even the old pages started showing this issue a few days ago, so it's possible that something changed when Replo launched a recent update or something similar.
These two pages were created a month ago, and at the time, they were working fine across all devices. However, they are now experiencing the same issue as the current page.
I'm just sharing this information because it might help you guys look into the issue from that angle. The two pages were created a month ago and were working fine across all devices back then. But now, they’re showing the same issue as the current page.
n
Yep, we have access to the theme now, we did some investigation today but haven’t been able to determine the cause yet. We’re working on it! Will update you when we know more
btw, we did some investigation today and were able to determine that the reason this happens is because there's code in this theme to replace all 
<script>
tags with 
<component is="script">
tags, which messes up Safari rendering on iPhone. Followed up in our open support thread with some recommendations on how to fix this!
p
Okay keep me update when you get somting
n
We did! We sent an update in the support thread, you’ll need to fix this in the theme
p
what i need to update please guid me
n
There’s a code snippet in the support chat message. Please take a look there
b
Okay i will check it and let you know.
Hello @Noah Gilmore
Buybox is working fine on safari but only issue on Replo page. https://joliewater.myshopify.com/products/the-jolie-showerhead?variant=41313550893213
n
Please start a new support thread for the new issue and our team can look!
b
Hello Noah
this is not new issue
this is our pervious issue as we disuse above
image.png
so please don't open new thread continue with old.
n
Oh okay, your first screenshot didn’t say that. It’s really important to communicate what’s going on here and what you expect to happen, instead of just saying that there’s an issue and sending a screenshot. The buy box in your first screenshot looks correct We’ll look and see what’s going on now
I see you followed up in the original support thread, we're waiting for you to confirm the theme fix. After that we can investigate further 👍
Open in Slack
PreviousNext
Powered by