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New updates dropping in are not good at all those ...
# replo-help
a
New updates dropping in are not good at all those are all clients complaining about images not loading and him have to go upload images in Shopify then pull in replo and honestly the new update that we can’t click stuff directly or highlight stuff to edit together again is really annoying things is really getting worst not getting better now. Thank you.
t
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a
Client is not happy at all and am going Lose this biggest client of mine and we’ve been using replo for months now.
@Noah Gilmore
n
Huh, I’m not aware of any issues with images. What’s the email you used to start a support thread? We’d need some more info here to see what’s going on
a
n
Great, I’ll follow up here
hm, I see there was a followup 8 minutes ago that said that it was a wifi issue - looks like it works after turning wifi off and going using cellular data
potentially an issue with the client's wifi connection?
we'll look into it, there's a lot of weird network stuff that can go wrong here
a
It’s weird am still facing the issue with me actually but client also get back to me it fine on its end but am downloading VPN now to see
n
can you open the console and paste a screenshot of the network tab? I'd be interested to see what the responses are for the images
screenshots of the console as well with any errors you might see are also helpful
down to huddle here too if you'd like!
a
image.png
n
huh, connection refused
that definitely does seem like a wifi-related issue
a
It not like this before honestly
n
same happens in incognito mode, right?
a
But that’s fine for now since client figure it out
n
It could also be the internet service provider blocking the images CDN. You're in Nigeria right? What country is the client in? Does this page load for you on a phone, vs on desktop?
a
Client Spain, me Nigeria
n
very weird
a
Images don’t load on my mobile too
n
same internet service provider potentially?
a
Yes
n
very interesting. I'm also interested in if it continues to happen for you - will check in tomorrow and see if you still see the same thing, but glad it's working for the client now
a
Working now
n
oh, it works now for you as well?
a
VPN now
It continue cause since yesterday now I can’t view client work properly unless they check and give me feedback.
n
ah VPN, I see
but if you disconnect from VPN, it doesn't work?
very interesting
a
Only VPN makes it loads
n
right, got it. We'll also look into this internally, just to make sure that there's nothing here that we need to fix as well
a
Alright thanks but please that deep clicking before we edit it’s too much please I can’t even highlight to edit like 20 text once now. Only if I pick from the side.
n
have you tried double-clicking? if you double-click, it should select the "lowest" thing
working on a few updates to this as well
a
I know just saying my own thoughts on it. Thank you for attending to me.
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