I am unable to cancel my order on Amazon. Via Orders, I clicked on "Cancel items" and initiated the process, but received the following response:-

Hello Shaksham Kapoor,

We're contacting you about your cancellation request for order #XYZ.

Unfortunately we weren't able to cancel the following item(s) from your order: #ABC

When you receive your order, you're welcome to refuse the package and it will be returned to us. If you are unable to refuse delivery, please visit our Online Returns Support Centre to create your personalised returns label so you can send this item back to us for a full refund:

www.amazon.in/returns-support

I placed this order, literally, 10-15 minutes ago, and I am get the following message after I click on "Cancel items"

Attempting to Cancel

Your order is being prepared for shipment. We are attempting to cancel it now. We'll e-mail you as soon as this status changes.

Any tips on how can I cancel this order?

Hi Shaksham! I've been a buyer on Amazon since two years. You can return the product you ordered when it reaches your doorstep (if that happens). Sometimes, when the order is already shipped, the seller is unable to cancel the order. In that case, wait until it comes for delivery and then you can refuse to take up the order. This way, your refund will be initiated if you've paid in advance.

You can try calling customer support but there is a very good chance they will tell you the same thing. The only option, like Rusy mentioned is to refuse the package when it comes -- or if you accept it by mistake, return it later for a refund.

if you just placed the order and want to cancel it before the seller ships, as saurabh mentioned, you can call cc from the app, they are easily contactable unlike telcom companies cc and might do the process from their end if you are unable to do. had a similar sitation earlier 😅

I contacted the CS. They have cancelled the order from their end, but the same line of "refusing the order when delivered", as mentioned by Rusty, was repeated. The problem is that the order I placed is a gift for someone, and it will be delivered to their place. If I ask them to refuse the item, when it arrives, it wouldn't look good 😅 The CS mentioned to check the updated order status after 2-3 hrs.

Gift option is kind of hit and miss with Amazon, for books its really good, I've used it multiple times in the past, but for heavy items there will be lot of wear and tear in the packaging by the time it is delivered. Although for some items there'll be multiple layers of packaging where the inner layer'll be gift packaging and outer layer is normal packaging, that is good. Coming to the message part, the message is not printed on the card attached to the gift packaging, it is printed at the end of invoice that seller puts in the box. So most of the times they might not even read the message, this has happened with me multiple times and some sellers doesn't include invoice at all.