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# random
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dry-city-93813

08/13/2020, 11:53 AM
@here Currently, I am using Macbook Pro (2019), upgraded to Catalina. From past one week, I am facing weird issue as all my browsers keep crashing while working. Especially chrome showing an error - "Error code: RESULT_CODE_UNINSTALL_USER_CANCEL" - I uninstalled and reinstalled chrome but still the same issue. As the same time, I am also facing crashes of RubyMine and Datagrip - it shows Java Seg Fault crashes. Does anyone have an idea how to resolve? Else do I need to reinstall the OS then? Thanks
v

victorious-energy-56764

08/13/2020, 11:54 AM
What's your backup situation?
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dry-city-93813

08/13/2020, 11:56 AM
Most of the data is backed up
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victorious-energy-56764

08/13/2020, 11:56 AM
Try uninstalling the app, then clearing out app cache from the
~/Applications/
folder and `~/Library/Application Support`then re-installing.
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dry-city-93813

08/13/2020, 11:58 AM
Sure, thanks. Will give a try and update! Thanks again
Follow this for all apps that are crashing. This should help. If not, then re-install it is! I hope you have time machine backup 🙂
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dry-city-93813

08/13/2020, 12:03 PM
Thats really helpful. Thanks again
Hey, sorry to bother u again! Do you think, I would need to uninstall both RubyMine and Datagrip in the same fashion and reinstall?
v

victorious-energy-56764

08/13/2020, 12:41 PM
No harm in trying
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dry-city-93813

08/13/2020, 12:41 PM
cool, thanks
Had to go through service for Macbook pro. They changed the logic board and reinstalled Catalina. As of now, things are looking good!