Hey folks - so I have a user who is having some tr...
# randoml
loud-glass-33663
10/08/2020, 6:24 AMHey folks - so I have a user who is having some trouble accessing our website.
There are services which you send your user to and it analyses his system and sends you a report (what’s on his machine) for trouble shooting. Anybody knows of a service like this? (I have been that user once but I did not remember to save the URL).
d
dry-monkey-93718
10/11/2020, 1:44 AMDo you mean something like AppSignal?
https://appsignal.com/javascript
l
loud-glass-33663
10/11/2020, 8:31 AMHey @dry-monkey-93718. Thanks - but not this. Imagine you are doing customer support and want to know more about a particular user’s machine configuration.
Stuff like screen resolution, cookies, browser version, etc. Like a system information report - but which you can get if you send your user to a particular website which records it.
AppSignal and Sentry (which we are using) does report some statistics, but I want to dig deeper.
loud-glass-33663
10/11/2020, 8:37 AMThis is the closest I have come: https://www.deviceinfo.me/
But the site which I had used, would email me the details of the user when they visited it (we would be able to setup a unique, custom link).
d
dry-monkey-93718
10/11/2020, 9:02 AMaha! got it, we didn't have a standalone solution for it. Large parts of it were bundled with Mixpanel I guess.