Does anyone know whom to reach out and/or escalate the matters to for Xiaomi, India? I have been facing a technical issue for my order from the past 1 week. I have raised a couple of tickets for the same, had a chat with an agent multiple times, but all are dead-ends. They gave a standard response, "Someone will reach out to you within 4 hours", and that's it. I had even tweeted the whole incidence on Twitter, and Xiaomi support reached out to me, but it's of no use. I am seriously frustrated now with this non-sense. Hence, I am asking if there is any other way of escalating the matter.

Is visiting their service center not an option?

The problem is the issue that I am facing is from backend. Their backend team reached out to me a couple of times, but it turned out to be another dead-end. Can this issue be resolved by visiting their service center?

Yeah, I doubt anyone would show up at doorstep during covid.

Is there a Technical issue with a product or an order placed via mi.com? I am not sure if service centers will be able to help with online orders. A lot of them are just licensed 3rd party centres

Technical issue while placing an order.

You can give it a try but I doubt they'll be able to help