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# puppet-enterprises
Slackbot
12/09/2022, 1:54 AMThis message was deleted.
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Miranda Streeter
12/09/2022, 2:12 AMHi! I'd expect to see this if your LDAP credentials were encoded in your database using different encryption keys than what's on your new machine
Miranda Streeter
12/09/2022, 2:13 AMI'd try step 3 in our docs here under "Back up your infrastructure": https://puppet.com/docs/pe/2021.7/backing_up_and_restoring_pe.html#back_up_pe_infrastructure
Miranda Streeter
12/09/2022, 2:14 AMAnd then step 4 under "Restore your infrastructure"
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steveax
12/09/2022, 4:18 AMThe console-services log will probably have a more useful error message. I’d have a look there.