Hi, i still have the message

We're currently synchronizing your project data. Please wait a little bit until Billing is available here.

I contacted the support team but after days I still have no response, fact that leads me to the second question: the shared cluster project account, which I will use with graphcool-framework, has the email support, but how long is the support is going to take to get in touch? If i have a time sensitive/ critical question can i expect a response in 1/10/24/48... hours?