Is anyone else's prisma cloud db not responding?
# orm-helpl
lewisedc
01/22/2019, 1:57 PMIs anyone else's prisma cloud db not responding?
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divyendu
01/22/2019, 1:58 PMThere is a known issue with the demo servers! We are aware of that and working on a resolution.
divyendu
01/22/2019, 1:58 PMAre you using demo servers? 🙂
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lewisedc
01/22/2019, 1:59 PMOkay no problem
lewisedc
01/22/2019, 1:59 PMYes this is with the demo servers
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divyendu
01/22/2019, 1:59 PMThanks, I will notify you once the issue is resolved.
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theom
01/22/2019, 2:08 PMYep, can't access
prisma-eu1m
maria
01/22/2019, 2:14 PMI just wondered why I can't access. Good to know, if there's some known issue. Is there any time estimate, when this will be resolved?
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divyendu
01/22/2019, 2:16 PMAre you able to access it now? If no, can you please share (if possible) where are you trying to access the service from?
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kimf
01/22/2019, 2:16 PMNo access from Sweden
kimf
01/22/2019, 2:17 PMWhoops. Looks like an internal server error. Search your server logs for request ID: eu1:cjr7udd1f0ewv0907ocqeejmmm
maria
01/22/2019, 2:17 PMI got same error as kimf, I'm from Finland and using eu server.
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divyendu
01/22/2019, 2:17 PMThanks!
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lewisedc
01/22/2019, 2:18 PMI get the same error, and when I refresh on the cloud dashboard it just continuously loads, I'm from London using the the eu server
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maria
01/22/2019, 2:19 PMAnd services tab in app.prisma.io does not open, just keep loading.
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divyendu
01/22/2019, 2:20 PMThanks! we are working on it.
divyendu
01/22/2019, 2:47 PMThis should be resolved now. Can you please confirm? 🙂
k
kimf
01/22/2019, 2:51 PMOur app has stopped throwing weird errors but the “services” tab on app.prisma.io still just spins for me
kimf
01/22/2019, 2:51 PM… and now that works as well
👌 1
t
theom
01/22/2019, 2:54 PM@divyendu All's good now 👍
🙏 1
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divyendu
01/22/2019, 2:57 PMThanks for the confirmation, sorry for the inconvenience 🙂
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niwat
01/22/2019, 7:30 PMstill down for me...
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divyendu
01/22/2019, 7:30 PM@niwat: What operation fails for you?
divyendu
01/22/2019, 7:51 PMWe are aware of some ongoing issues with Demo US region about deployments getting stuck.
The same is slower than normal in Demo EU region but the deployments are going through.
I will notify here once we have a resolution or more information on this.
Sorry about the inconvenience 🙏
divyendu
01/22/2019, 8:42 PMBoth US/EU regions are up now. Please try to redeploy a service.
There might be some issues with the services that were deployed during the outage, if possible, change the service/stage name and deploy to continue.
If you want an existing service that is not working to work, please reach out to me here 🙌
Sorry about the inconvenience 🙏
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