Hello, I thought I would share this with you before leaving the community. For the past two years I have been running a service alone on

Graphcool

. It has been a smooth experience to be honest, no downtime until 3 days ago. All our functions hosted on Graphcool started failing returning an obscure error. Among those functions, the one handling authentication failed making the application unavailable for our 400~ paid users. During 2 days, we had no response for support, other users were impacted. Then yesterday they contacted us to confirm a fix was deployed. A first look at the #graphcool-framework showed positive feedback, but our functions were still throwing errors. Someone from support sent me a DM and we tried several things, but to no avail. At some point, the support person told me they couldn't help me further, then signed off. You can imagine the frustration, I have been cooling down my users, offering refunds for the past 2 days. Now I am 3 days into downtime, and the only solution would be to migrate to Prisma or another service and refund all my clients while I make it happen. Unfortunately, this is going to take some time because I was running that thing alone, so I decided to refund all my clients and close the service. This is going to put a dent on my personal revenue, but at least on the bright side it's impacting only me. As a conclusion, guys if you are still running something on Graphcool, migrate ASAP and if I were you I would think twice using any cloud offering from Prisma. They seem to always go for new shiny toys and abandon their previous projects, pretty sure they'll do the same thing to Prisma once Prisma 2 comes out. I realize this might come off bitter, and the worst is I absolutely love the products, but the unreliability of Prisma as a company makes it impossible for me to base my future projects on their offering.

agree. i alrd started moving totally out of graphcool due to the downtime 2 weeks ago.