I am getting this Error: > Downloading Prisma e...
# orm-helpQuestion
How can I troubleshoot network errors when downloading files through the terminal?
Answer
If you are experiencing network errors when downloading files through the terminal, it could be due to a firewall blocking the download. You can troubleshoot this by trying to download the file from a different network outside of your office to confirm if it is a firewall issue. Alternatively, if you are inside a corporate network, you may need to contact someone who can open the firewall to allow traffic from the download source. Good luck!
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Rajkumar
05/20/2022, 9:54 PMI am getting this Error: > Downloading Prisma engines for Node-API for windows [ ] 0%Error: request to https://binaries.prisma.sh/all_commits/2b0c12756921c891fec4f68d9444e18c7d5d4a6a/windows/prisma-fmt.exe.gz.sha256 failed, reason: connect ETIMEDOUT 18.65.3.78:443
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Richard Ward
05/21/2022, 6:20 AMHi @Rajkumar - that looks like a network error - can you try again.
I've managed to download the file from the link you have provided
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Rajkumar
05/21/2022, 5:30 PMThank you Richard for your response, sure I will try a keep you posted on this
Rajkumar
05/22/2022, 12:29 AMHi @Richard I have tried but same error but where I am able to download manually
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Richard
05/23/2022, 9:42 AMYou tagged the wrong Richard @Rajkumar
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Richard Ward
05/23/2022, 9:48 AMWe're all Richard .. 😄
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Rajkumar
05/23/2022, 1:16 PMSorry @Richard
Rajkumar
05/23/2022, 1:18 PMHi @Richard Ward I am able to download manual but not through terminal. I have a quick question do I need add that manually downloaded file somewhere in file system
Rajkumar
05/23/2022, 1:19 PMCan you please me out with this issue it would be more help. We are trying and stuck at this issue since 2 weeks
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Richard Ward
05/23/2022, 1:21 PMDo you maybe have a firewall that is blocking the download?
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Rajkumar
05/23/2022, 1:25 PMMay be because ours is a banking client with full high security
Rajkumar
05/23/2022, 1:25 PMAny way that I can bypass those firewall?
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Richard Ward
05/23/2022, 1:28 PMIf you are "inside" their network then there is a high possibility that they have the URL blocked.
From previous experience with corporates you would need to get hold of someone that can open the firewall and allow traffic from https://binaries.prisma.sh ..
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Rajkumar
05/23/2022, 1:32 PMGot you .!!! Thank you let me try where I get some from security team where I can resolve this issue
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Richard Ward
05/23/2022, 1:53 PMGood luck!
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Nurul
05/24/2022, 12:34 PMHey Rajkumar 👋
Can you try downloading by connecting to a different network outside your office and see if it works, just to confirm if it’s indeed a firewall issue.
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