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Hi there, <@U01L2GFUWQ7> mentioned over email that...
# prisma-data-platform
t
Hi there, @Vladi Stevanovic mentioned over email that this channel might be a good place for help. 🙂 My account seems to be in a bad state -- whenever I try to Oauth using GitHub, I get a 500 error. Every time, no matter what computer, browser, etc. I use. Here's a video: https://drive.google.com/file/d/1tbT0AjjefmLY5h1t5Nt4B_xcJlsoR5iQ/view
✅ 1
The URL is cloud.prisma.io, and the 500 error is rendered on the page https://cloud.prisma.io/api/auth/callback/github?state=blahblah
a
Hey Tim! This issue has been escalated to our engineering teams so they can investigate further. I’ll provide updates in this thread.
j
Thanks @Austin 🙂 Hey @Tim Feeley, could you try again? I'm curious about your GitHub account's email. Is it valid?
Also, what is your user handle?
t
Hello! Yes, tim@timfeeley.com (@timfee)
Let me retry.
No dice 😞
j
Thanks
👍 1
Could you please copy-paste that URL to me here in this thread, I'd like to check it out
t
Sure thing:
Copy code
<https://cloud.prisma.io/api/auth/callback/github?state=eyJyZWRpcmVjdFVybCI6Imh0dHA6Ly9jbG91ZC5wcmlzbWEuaW8vYXBpL2F1dGgvY2FsbGJhY2svZ2l0aHViIn0%3D&code=825cfdbf8e2ddd6a549e>
👍🏻 1
j
@Tim Feeley regarding the email just to be crystal clear that's what you have at https://github.com/settings/emails right?
t
Yup!
🙏🏻 1
j
@Tim Feeley I found the issue, that email already exists in our database. The handle it is associated to is 
timfeeley-okta
. And we don't accept users with the same email.
t
I do wonder if maybe it was originally under an old email: tim@feeley.xyz--
j
Does this ring a bell? https://github.com/timfeeley-okta
And you are now using https://github.com/timfee
@Tim Feeley is it possible you logged into PDP with 
timfeeley-okta
in the past and then changed the email on that account since you used it with PDP?
I'm heading out for now but we'll resolve this next Monday. I have a hypothesis about what is wrong though that you can try when you have time: 1. Log into PDP with timfeeley-okta. That will update PDP with its new email if it has changed. 2. Then try logging into PDP with timfee. The email should be free now. I've noted some other improvements internally that we need to make in our system based on this incident, thanks for your patience! Have a nice weekend! 👋🏻
t
hi! thanks + sorry for the late reply. i no longer have access to the -okta repo =(
erm
username
j
Hey Tim, I've temporarily renamed the email on your old PDP user to 
<mailto:legacy-tim@timfeeley.com|legacy-tim@timfeeley.com>
. That will unblock you from signing up again with your new gh account.
Your old user had one project with a heroku database attached to it. Can I delete the user and the project since you no longer have access to it? How about the project?
t
Hi there. Thank you! Yes, it’s all good to delete :)--
👌🏻 1
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