What does a paying customer have to do to get some...
# prisma-whats-newp
proteus
11/18/2017, 12:31 PMWhat does a paying customer have to do to get some actual support around here?
h
huv1k
11/18/2017, 12:32 PMdid you send email?
p
proteus
11/18/2017, 12:35 PMMany.
proteus
11/18/2017, 12:36 PMThe issue started since Wednesday (if not earlier) and I just can't get any helpful response or even just logs.
a
agartha
11/18/2017, 1:28 PMWhat's the error?
p
proteus
11/18/2017, 1:49 PMI don't know.
proteus
11/18/2017, 1:50 PMThere are no logs.
proteus
11/18/2017, 1:50 PMI'm getting a
"A function returned an unhandled error. Please check the logs for executionId 'eu-west-1:simple:cja5dmag4y4x50108w3tbyy5h'"a
agartha
11/18/2017, 1:56 PMAnd with a local deployment? Where you can access those logs yourself?
p
proteus
11/18/2017, 9:11 PMMy machine cannot run the latest Docker version, plus I don't have access to an unmetered connection.
proteus
11/18/2017, 9:11 PMAlso: if I run this on my own infrastructure, why would I use Graphcool's?
proteus
11/18/2017, 9:13 PMThe fact that they changed their services' model while having projects deployed in production is not my concern, really.
proteus
11/18/2017, 9:13 PMI'm just asking for logs.
a
agartha
11/18/2017, 9:14 PMAnd I'm just offering you a friendly alternative to reproduce the error in a local environment where you have full access to the system. That's all.