Hello everyone! I’m relatively new to Shiny and trying to deploy my R Shiny application on Ploomber. However, the deployment fails, and I get the following error in the logs:

Error: package or namespace load failed for 'sf' in dyn.load(file, DLLpath = DLLpath, ...): unable to load shared object '/usr/local/lib/R/site-library/units/libs/units.so'

I tried adding the following to `install.R`:

install.packages("sf", type = "source", dependencies = TRUE, configure.args = "--with-proj-lib=/usr/local/lib/")

But I still can’t deploy the app. Could anyone guide me on how to resolve this issue? Thanks in advance!

I am trying to create an app using streamlit. It works fine in streamlit community. When it is creating it stops and I only get the status message "docker-failed-ins" and I cannot read the rest or find the log. Question. where to find the log? what can be the problem?

Hello, I provided two streamlit apps and I am satisfied how fast and reliably they have been deployed. I intend to grant access to my apps to my customers. They are very concerned about the security of their entries. In the 'Privacy policy' I cannot find any information about whether Ploomber reads incoming or outgoing data traffic. Are there any publicly available statements by Ploomber concerning this topic ?

Hi guys, I have an issue with my project i tried to set the custom domain but it errored and now I can't redeploy or do anything with it?

Hey Team, Trying to deploy my Flask application. But the logs refresh while Webservice is Pending - 2025-02-12T194001.501000+00:00 - [2025-02-12 194001 +0000] [1] [INFO] Starting gunicorn 23.0.0 2025-02-12T194001.503000+00:00 - [2025-02-12 194001 +0000] [1] [INFO] Listening at: http://0.0.0.0:80 (1) 2025-02-12T194001.503000+00:00 - [2025-02-12 194001 +0000] [1] [INFO] Using worker: sync 2025-02-12T194001.511000+00:00 - [2025-02-12 194001 +0000] [7] [INFO] Booting worker with pid: 7 What could be the problem here?

I am using JupySQL in Jupyter Labs and it is displaying the following message: Tip: You may define configurations in /Users/michael/orahub/ohi-jupyter-lab/pyproject.toml or /Users/michael/.jupysql/config. Please review our configuration guideline. Did not find user configurations in /Users/michael/orahub/ohi-jupyter-lab/pyproject.toml. How do I suppress this message? I don't think I need any specific user configuration. The link provided is not particularly helpful.

Hi. I have an app at medaid.ploomber.io and it has a subdomain app.medaid.az. I need to provide an IP address of the app which will be whitelisted on my db server. When I check the A records via the whatsmydns.me I get 3 different IP addresses. Which one shall I use in my case?

Hi, I am a subscribed user for Ploomber. Do you have a example script to automatically deploy the ploomber app? I am doing so because I need to update my app 4 times per day, so every 6 hour I need to re-deploy my app.

When deploying my app it gets stuck at the stage "Webservice pending" , why could this be? Have been waiting for hours but that does not help :)

Managed to fix it myself by deleting the app instead of redeploying

Hello, I face the same problem. Today I deleted my streamlit app and then deployed it again from scratch. Unfortunately it gets stuck at the stage "Webservice pending". Job id is 57e08d82. (Itried it twice and got stuck each time).

Hello. Im face some problem. I tried to deploy one web app using free of charge option. Unfortunately I uploded wrong file so I deleted app and tried to create a new one

But this time system informed me that deploying an app will cost my x$/day. Is is some way to continue with a trial free of charge account to test your solution?

Hi. In past hour I deleted and redeployed an app several times and each time it was either stuck on "webservice pending" or "docker image build completed". I have one latter situation for more than 15 mins stuck. Job id 48f56ee7. Please help.

Hi, the is a problem with deployments and maintenance is ongoing since yesterday, how long it will take to resolve the issue?

what does this mean? can I fix the code or is it something that is actually related to a file?

getting following error trying to create a sql database in singlestore, how to resolve ?

Hi, I'm looking to use JupySQL to connect to an existing Spark session in my notebook. Any pointers for how I'd go about doing this?

Hello 👋 Is there a way to modify the gunicorn timeout option during deployment? I'm getting worker timeouts in my Docker logs.

Hi guys ! Can anybody help me with this ?

I have a doubt. That my Ploomber streamlet apps disappear after some days from that "Applications" window on my ploomber dashboard. Right now I am running on a free plan. And I am planning to take the the professional plan. Will my apps disappear after this plan?

Hi! I created an account and upgraded to the pro version with the 10-day free trial. But I'm still being prompted to upgrade and the pro features like setting an application name are still unavailable to me. I think I might have entered in a different email for payment than I used for my account creation. Is that why I still have only community tier access? Can this be resolved?

Hi we want to deploy a public app to help our clients. We have tested and deployed under the community version. Now we want to upgrade to a pro version. I did subscribe. However I don't see any way to invite my team members to the paid space. How do you suggest I do that so I can pay for the subscription and manage (own) the account but have my team deploy and maintain.

How do I resolve JOIN command in joining a unique id column from two different tables in python using sqlite?

Hi, when I attempt to cancel a subscription, I'm getting an error that the billing period failed to update. Can I receive help with this?

Hi there! I am using the pro version and currently on the free trial. I deployed my R Shiny app two days ago. Today I was using the app and got a 502 Bad Gateway nginx/1.25.3 error. It's working again now, but I am wondering what may have caused this. Thanks!

Hello, team. Can I ask who are the moderators here?

Hey there. The jupysql PostgreSQL guide recommends installing

psycopg2-binary

, then install

"pgspecial<2"

on top. But it fails because apparently

pgspecial

requires exactly

psycopg2

and can't recognize

psycopg2-binary

as something that "provides"

psycopg2

dependency. I raised an issue in the

pgspecial

repository: https://github.com/dbcli/pgspecial/issues/156 , but I have no idea what's the way out of this situation.

Hello, I'm trying to deploy a Flask app on Ploomber. I've got the following error message when running

ploomber-cloud deploy

and I'm not sure what's causing the error:

(...)
App compressed successfully!
Verifying file size...
Zipped files size 18.37 MB is within the limits
Deploying project with id: xxx...
Error: An error occurred: An unexpected error occurred. Please contact support: contact@ploomber.io (Request ID: r-a15fa35f)
If you need help solving this issue, send us a message: <https://ploomber.io/community>

Any idea of what I should do? Thanks.

Hi, please did anyone also experience this in project 4- "Damage grade" is now missing in the "building_structure" table. Before the migration to the new virtual environment, it wasn't like this because I've worked on the project before. I'll be glad if someon can help. Thanks