Hi folks - Just a follow up on today's incident, b...
# 🧶︱general
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Hi folks - Just a follow up on today's incident, below is a summary of the issue. Thank you for your patience on this. Between 10:41 AM and 12:16 PM EST on January 2, Pinecone experienced a service interruption caused by an accidental DNS configuration error. This issue caused intermittent connection problems, making our Control Plane, Assistant features, and status page temporarily inaccessible for some users. Our engineers quickly corrected the settings and refreshed our systems to fully restore all services. To prevent this from recurring, we have implemented automated safeguards and stricter management protocols to ensure your service remains reliable.