Hi @brainy-leather-20096 , thanks for getting back to me! 🙂 Starting around December 24th, we began getting the error: “We were unable to process your request. If the problem persists, please contact us at https://support.pinecone.io” on all our imports. We run about 100 imports a day using your bulk AWS import setup, and it has been working for the last month. A few imports seem to go through, but they take between 14 hours and 1 day to complete, which is about 2% of them. Now we’re getting a strange mix of the same error as above and: “User error: The namespace f_dynamic_691ed61657d26f16ca9e54b0 already exists. Imports are only allowed into nonexistent namespaces.” This is the same error I created a ticket about 4 weeks ago, but it still does not seem to be resolved yet. If a bulk import fails, it appears to “brick” the namespace and prevent any further bulk imports into that namespace. This was confirmed to me through a ticket, but it does not seem to be fixed. Based on this, I would assume that some internal server or queue issue caused problems and has now bricked most of the namespaces that we update daily or weekly using bulk imports. Sorry to dump all of this here, but when I try to use your ticket system, the people I communicate with seem either very non-technical or to be AI, as I have to explain the same issue multiple times, and it is very slow to get help. I’m hoping you can help, as this effectively breaks our entire business setup, we’re currently unable to update our customers’ data. We can revert back to a non-bulk setup, but it is very outdated in our internal system and about three times the cost.

Thanks for the info. Can you DM me a ticket reference number that I can follow up on internally? Also, bulk import is for importing records into new namespaces only. So I think that error is expected if you're trying to update records in an existing namespace. Is it possible that the imports going through are for new namespaces and that's why it's succeeding? https://docs.pinecone.io/guides/index-data/import-data#troubleshooting

Nope, this was a solution suggested by your team. We completely remove a namespace and then re-import it from scratch on a repeated basis, so we do not insert into existing namespaces. The weird thing is that our setup has been running for about a month, and without any changes from our side for the last two weeks, it completely broke on the 24th.

Ah got it. Thank you, will follow up on it.

@brainy-leather-20096 @mammoth-lighter-94680 - a user on reddit is having a hard time getting a response from support: https://www.reddit.com/r/pinecone/comments/1q4k25m/havent_been_able_to_login_for_a_week_and_support/

Thank you @great-addition-84402

Just responded. Thanks!

Heya there! I have a Project that I would like to move to another Organization (both are mine). Is there a simple option where Support can help me, or is the only option (please no..) taking all vectors and upsert them to another project+index? 🙂 Thanks a lot!

Hey @quaint-jelly-20005 , yes this is something we can do pretty easily for you. Can you open a support ticket and we can execute the move for you?

or DM me the two org IDs and the project and I'll kick it off for you

Fantastic! I'll the in touch! Thank you!

Hello thank you for allowing me to the group : 🙂 My Error Message I tried uploading PDFs but got this exact error: 1 file failed to upload. {"status":"403","method":"POST","errorPath":"/assistant/files/:assistantName","name":" FetchError POST /assistant/files/:assistantName"} These Are My Already Uploaded Files (Total ~37MB so far) Here are the specific files I've already successfully uploaded to my assistant (all dated 1/30/2026): Akut kranskärlsjukdomVISS.pdf (6.86 MB) screencapture-viss-nu-kunskapsstod-vardprogram-atgarder-vid-anafylaxi-2026-01-30-20_43_39.pdf (3.24 MB) KOL - akut behandling exacerbation VISS.pdf (5.42 MB) screencapture-viss-nu-kunskapsstod-vardprogram-synstorningar-akuta-2026-01-30-20_42_57.pdf (5.06 MB) Astma - akut hos barn och ungdomar VISS.pdf (4.15 MB) screencapture-viss-nu-kunskapsstod-vardprogram-sepsis-prehospital-vard-for-vuxna-2026-01-30-20_39_01 (1).pdf (1.28 MB) AnafylaxiVISS (1).pdf (1.41 MB) Rött öga med smärta VISS.pdf (4.72 MB) Astma - akut hos vuxna VISS.pdf (2.23 MB) Akut omhändertagande av kritiskt sjuk patient - ABCDE VISS.pdf (2.95 MB) Total: ~37MB across 10 files (Starter allows 100 files but only 1GB storage per project). Why I'm Getting 403 Forbidden Even with just these 10 files (~37MB), the 403 error means: Storage limit hit: Starter plan caps at 1 GB total per project. -but im beneath this though, Rate limit: Only 5 uploads per minute – I was probably uploading too fast, but still although wiating now nothing,. Not file count: 10/100 files is fine; it's storage quota or speed.

we will triage this over in #1407395860286804009

seem like it must have been starter level that it was not allowing enough files, I did standard and it allowed the file to enter

lets see if it allows all the 600 files I will uplooard I hope so

yeah the Starter tier allows 100 files, and the Standard tier allows 10k. But you can get the raised I think if you need https://cdn.discordapp.com/attachments/1448741288559247401/1466914193277063240/Screenshot_2026-01-30_at_3.53.13_PM.png?ex=697e79cd&is=697d284d&hm=ae178dc6a0aacbdc5368592fe939e1b65eb4849b15fd6adeaa310cb9247169f5&

Hey! Are the services okay? I can't add any records to my index. It returns success, returns the record ID, but the record isn't actually created. Furthermore, if I delete a record directly from the Pinecone panel, it shows success, but when I search for that record's ID, it's still there.

No limit was reached.

I'm stuck at 5,248 records

its back https://cdn.discordapp.com/attachments/1448741288559247401/1466923321881923658/image.png?ex=697e824e&is=697d30ce&hm=bec7db84be5ea43c1424cc3c3deb4a81dfbf1c1010cebd9dfd9df5dc99b4fbcf&

got stucl at 20 to 19 document uploads. you have a roof of how much I can upload in standard sub? and how long to wait is it ? ,

I keep getting this error message while trying to sign in to pinecone I have checked the document for any troubleshooting resources but none is helping matters Please how can I resolve this @polite-carpenter-85994 https://cdn.discordapp.com/attachments/1448741288559247401/1468903491547435038/IMG_20260205_103628.jpg?ex=6985b67b&is=698464fb&hm=eba080431409ad959f64f6745d1810774e585d9277c8bd6aa7cd473f3f7f8626&

It looks like with the Assistants API you can only upload 1 file at a time, but with the vector database API you can upload many. I have a use case where I need to regularly upsert many file to an assistant. Is there a way to connect an assistant to a regular pinecone vector database instead of the assistant's built-in storage?

Is it possible to bring your own API key to use with the generation model for Pinecone Assistants, or is it on the roadmap? Our company has started using LiteLLM as a gateway to track all AI usage, and we'd like to route the assistant's calls through it.

discord.gg/prettygirls

discord.gg/prettygirls

discord.gg/prettygirls

discord.gg/prettygirls

discord.gg/prettygirls

I have a problem, I cannot access app.pinecone.io even though the landing page works