I don't have information on a cancellation process or where billing details are listed for your account, so I can't confirm which channel handles cancellation notices. I can point you to the support options that are documented, and you can also reach the team directly by email. • ​*Email:*​ help@permit.io • ​*Slack:*​ The Permit.io Slack community has a channel for platform and account questions,

#permit-saas

, covering account and workspace setup. Join through the Permit.io Slack community invite if you aren't already in the workspace.(1) • ​*Dedicated channel:*​ Workspaces on the Pro and Enterprise plans include a dedicated Slack channel. If your plan includes one, that's the place to raise the notice.(1) • ​*Ticket escalation:*​ In a private channel or direct message,

/permit-escalate

followed by a description of your issue creates a support ticket routed to a Permit support engineer. This command is available on the Pro and Enterprise plans and doesn't work in public channels. You can follow the ticket with

/permit-ticket-status

.(1) Since a cancellation notice is time-sensitive, I'd send it by email and also post in your dedicated channel, if you have one, so there's a written record. The sources don't say how billing information is displayed or how a cancellation is processed, so the support team will need to confirm those details.

To learn more, see the sources I considered: [[1] Get Support on Slack](https://docs.permit.io/getting-started/slack-support)

To save time on confirming, please email from an address listed as an owner in your workspace (we'll then reply to you for confirming).

cc: @david