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I am unable to reset my password on the dashboard,...
# general
e
I am unable to reset my password on the dashboard, getting SSO not found
o
what organization/ workspace do you belong to? Did you have SSO setup? it's not automatic
e
I'm not sure about the SSO
o
The workspace you mentioned is on our community tier, and as such only supports social logins, and doesn't include SSO
e
Oh okay, how can i recover my password then
o
there's no password to recover, you logged in via social (e.g. Google or GitHub account). unless someone on the Permit team enabled password login for you.
e
Password login was enabled for my account during onboarding
o
then just go to the password login link: https://app.permit.io/?eap_enabled=true there's a forgot password link in the flow
e
Tried this already, i only see this
Screenshot from 2025-12-23 10-49-42.png
o
might be some ad blockers or something else in your browser blocking the login widget
e
I have enabled popup/redirects, allowed ads and also switched browsers (firefox, chrome); same thing
o
are you getting any errors in the browser console? meanwhile I suggest you ask one on your team mates to invite a social login you use and login via it
for the removal of doubt I'm seeing the page correctly with all login options
e
There are some errors on the console
o
You can see that the error is directly connected to the user password/login from the file name indicated on the right. I can escalate this to engineering, it will take soem time, without a clear indicator of what's different for your setup. in the meanwhile consider my suggestion for the social login invite
e
The email may not work with social login as it's not managed by google, microsoft or connected to any gjthub account. I tried those options too during onboarding
o
you can map it to a GitHub account.
or create a new free gmail account
alternatively if you'd like I can connect you with sales to upgrade your account and enable SSO
e
Yeah sure
o
@Shay Shany please assist here
e
any update on this please
o
@Shay Shany will DM you, if he hasn't yet
e
I can create a gmail account (not with my previous email); can the account be upgraded to admin access from within your team, that's the only admin account on the org.
s
Unfortunately, I don’t have the technical depth to respond accurately. I’ll forward to support but please don’t hesitate to post this question in the permit-SaaS channel as well
o
The answer is yes.
e
I have created an email, do i share it here?
o
you can DM me your new email. was your email invited to the workspace by your colleagues?
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