We keep getting issues where Permit can't access our PDP. It keeps returning 500s until we restart it, when it starts working again for a couple minutes and then stops. It doesn't fully stop it's just on users that are newly added.

Hi @Stephen Morrison, I'm an AI assistant for Permit.io. I'll analyze available sources and get back to you shortly.

Hey, thanks for reaching out ! It seems our team is a little busy right now, a human will be with you within the next hour or so. In the meantime, can I help you ?

This sounds like a data synchronization issue where new users aren't being propagated to your PDP properly. The PDP uses OPAL to stream policy and data changes in real-time (1) , and when this connection is interrupted, new user data won't be available for authorization decisions. Common causes for this behavior include: • WebSocket connection drops between the PDP and OPAL server (2) • Network/DNS resolution issues preventing the PDP from reaching the control plane (3) • The PDP's cache not updating with new user data To help our engineers investigate this issue, please provide: 1. Which Workspace / Project / Env you are using 2. What calls are you performing (as SDK code or CURL examples) 3. Which PDP version you are running 4. Relevant logs from your PDP, especially: • Any connection errors to

<http://api.permit.io|api.permit.io>

or

<http://opal-v2.permit.io|opal-v2.permit.io>

• WebSocket disconnection messages • Errors related to data updates or OPAL synchronization The logs will help identify if this is a streaming update issue or a connection problem with the control plane.

You can see the latest logs here

To learn more, see the sources I considered: [[1] Permit's PDP (Policy Decision Point)](https://docs.permit.io/concepts/pdp/overview) [[2] Unable to push the policy data since OPA is not ready yet in sidecar pattern](https://github.com/permitio/PDP/issues/266) [[3] Docker image errors out - cannot get config from control plane](https://github.com/permitio/PDP/issues/251)

This just started happening in the last couple hours

Hi @Stephen Morrison, thanks for reaching out. 1. Can you clarify "Permit can't access our PDP" - The connection is usually the otherway around 2. Does this replicate on PDPs running elsewhere (e.g. on your local machine) - as to try and eliminate networking issues from the list of suspects 3. Please answer the questions provided by the AI agent

So I'm guessing it has to do with the current outage

Sorry just got the update from the team. it seems our OPAL server is down because GitHub is down https://www.githubstatus.com/

Got it

Things should be back to normal now or very shortly