I'm having an issue using the Getting Started Wiza...
# ask-a-descopert
tall-king-28104
07/26/2023, 8:09 PMI'm having an issue using the Getting Started Wizard. I choose my auth and MFA methods then get to the "We're now ready to show you Descope in action!" screen, and when I click next there I get stuck on a blank white screen every time
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breezy-evening-56597
07/26/2023, 8:11 PM
Hi Jacob, Happy to assist!
Can you please share a screenshot of the screen, the browser console errors, and a download of the flow?
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tall-king-28104
07/26/2023, 8:13 PMHere is a screenshot and sign up or in flow. In the getting started wizard I chose a consumer application, OTP for auth, and no MFA
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breezy-evening-56597
07/26/2023, 8:18 PM
Ok. the flow looks good. give me a sec checking other things
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tall-king-28104
07/26/2023, 8:24 PMThanks for the quick help Gilad! Some more info on the blank white screen; after my screen goes blank it stays that way when I go to previous pages that have the app. url prefix. When I get back to www.descope.com I can see the page again
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breezy-evening-56597
07/26/2023, 8:24 PM
Which flow are you using Jacob? I see the download name is sign-up-or-in, but it is the one you are running in the wizard?
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tall-king-28104
07/26/2023, 8:27 PMI haven't been able to get to a point in the wizard where I choose a flow
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breezy-evening-56597
07/26/2023, 8:27 PM
can you please also share a screenshot of the flow editor of that flow?
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tall-king-28104
07/26/2023, 8:28 PMb
breezy-evening-56597
07/26/2023, 8:29 PM
can you zoom for a sec?
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tall-king-28104
07/26/2023, 8:30 PMr
rapid-doctor-25622
07/26/2023, 8:33 PMHi, have you tried to clean the cookies and local storage?
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breezy-evening-56597
07/26/2023, 8:54 PM
We did hard refresh and clear cache. Didn't clear cookies/local storage. @tall-king-28104 - can you try that too and let us know?
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tall-king-28104
07/26/2023, 9:23 PMClearing cookies and local storage did solve the issue, thanks!
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