:ring_buoy::pray: - Obscure Distilling — Failed cr...
# ask-a-descopert
thousands-alarm-31103
06/26/2023, 6:41 PM🛟🙏 - Obscure Distilling — Failed createlogs
thousands-alarm-31103
06/26/2023, 6:43 PMWe have 3 users that failed to create from the POST message coming from Stripe.
Apple Pain failure case.
Our system should have picked up the fail and pushed the notification to slack, but it failed silently.
We don’t see the failures in our dashboard, I’m hoping someone can check on your side and see if we can get insight.
thousands-alarm-31103
06/26/2023, 6:44 PMI have their time date stamps from Stripe
s
salmon-night-88354
06/26/2023, 6:44 PMCan you remind me of your project ID and share the timestamps?
t
thousands-alarm-31103
06/26/2023, 6:44 PMYep Just a sec
s
salmon-night-88354
06/26/2023, 6:44 PMIf you'd rather, can sync 1-1 DM
t
thousands-alarm-31103
06/26/2023, 6:44 PMMD coming your way
d
dazzling-oyster-96577
06/28/2023, 4:02 PMHi @thousands-alarm-31103, are these people being uploaded with the correctly formatted numbers or no?
dazzling-oyster-96577
06/28/2023, 4:32 PMIf you would like to get on a call to resolve this, we can 🙂. I've been sick for the past few days but I'm feeling better now
t
thousands-alarm-31103
06/28/2023, 4:38 PMWe got to the bottom of it. Its a consistent unvalid phones failed create.
Which is a data quality problem on our side from our workaround for the Apple Pay Stripe phone issue.
We put in for a feature request related to alerts logging coming from our Descope project to our own datadog instance or 3rd party monitoring tool.
Right now for some reason, failed creates are not getting caught and alerted on my our webhook like they should.
👍🏼 1
thousands-alarm-31103
06/28/2023, 4:45 PMAlso, I’m glad to hear you are feeling better and sorry to hear you were not well for a spell
d
dazzling-oyster-96577
06/28/2023, 4:47 PMHmm... ok. Let me know there is any issue with your Descope project itself, or if there are inconsistencies in the failed user create responses that are causing your webhook to not behave properly. How's the autofill issue btw, has that been resolved?
dazzling-oyster-96577
06/28/2023, 4:48 PMThanks Laura! 🙂
t
thousands-alarm-31103
06/28/2023, 4:50 PMWe’ve not re-tested. The phone issue has had our limited attention span
d
dazzling-oyster-96577
06/28/2023, 5:02 PMUnderstood 👍🏼. Let me know if you have any trouble