I’m having a lot of problems with the magic link e...
# ask-a-descoperb
blue-smartphone-3502
04/25/2023, 6:47 PMI’m having a lot of problems with the magic link emails going to my user’s spam (specifically on outlook), is there anything I can do to prevent that?
b
breezy-evening-56597
04/25/2023, 6:47 PM
Hi Ashley. Are you using the Descope mail sender, or your own connector?
b
blue-smartphone-3502
04/25/2023, 6:48 PMI think I’m using the descope mail sender! I haven’t configured anything custom
b
breezy-evening-56597
04/25/2023, 6:51 PM
OK. So in that case - it's our internal sender. Which is really strange because we don't see those issues. @orange-belgium-27264 do you know if there is anything Ashley can do to improve this?
s
square-vr-55083
04/25/2023, 6:56 PM@blue-smartphone-3502 are those email domains of gmail ? or of specific orgs ?
b
blue-smartphone-3502
04/25/2023, 6:57 PMWhat do you mean?
s
square-vr-55083
04/25/2023, 6:59 PMthe users that got the email to spam, their email where of type:
1. x@gmail.com
2. x@company.com
?
b
blue-smartphone-3502
04/25/2023, 7:00 PMx@company.com, I think most (if not all) of them used outlook
s
square-vr-55083
04/25/2023, 7:00 PMall of them from same company ?
b
blue-smartphone-3502
04/25/2023, 7:01 PMNo, 4-5 different companies
s
square-vr-55083
04/25/2023, 7:03 PMgot it.
can you query their domains in some mx lookup service like:
https://mxtoolbox.com/
square-vr-55083
04/25/2023, 7:04 PMthis will help to understand which type of mailbox they use
square-vr-55083
04/25/2023, 7:31 PMall of them same provider ?
square-vr-55083
04/25/2023, 8:58 PMalso, you can consider switching to your email sender if you wish