People Against Passwords

<https://hbswk.hbs.edu/item/clay-christensen-the-theory-of-jobs-to-be-done>

<@U051K7HUC9H> and I were having a fun conversation post victory with getting my poc finished

We were discussing talking with customers and the intelligence someone in his role can offer to the product and leadership team about what’s happening on the ground

I dropped this for him to take a look at.

The information flow from the customer to product is critical for success at all stages of a company! 