Fab thanks! With so many closed issues ranging back to 2013, they often won't get looked at so raising fresh issues is always advised. I might look at getting some kind of bot that can comment on closed issues that receive a reply, and guide the user to create a new issue or jump on slack.
Would help us understand if there is possibly good or bad information in the issues that we need to surface or correct.
Sorry I can't immediately help with your problem