<!here> happy start to the week, everyone! 🙌 Please help me welcome our community members who joined us in the second half of May. Many of them have already introduced themselves in messages above and I'd like to encourage you to say hi to them and catch up 1:1 via in-person or virtual coffee ☕ • @brave-bird-31369 - Operations Manager @ Clara Workspace Management 🇬🇧 [Manchester] • @crooked-night-87741 - Head of People & Operations @ Hedgehog Invest 🇬🇧 [Cardiff] • @hallowed-family-97426 - Community Builder @ Ops Hacks 🇨🇦 [Toronto, Canada] • @strong-scientist-28411 - Head of Ops @ Datapane 🇬🇧 [London] • @swift-oyster-7838 - Head of Operations & Finance 🇬🇧 [London] • @magnificent-animal-19319 - Interim Operations Lead & Advisor to early stage startups (currently @ Coleap) 🇨🇴 [Bogotá, Colombia] • @cuddly-animal-289 - Head of Global Operations @ The New Normal Charity 🇬🇧 [London] • @magnificent-army-4408 - Operations Consultant @ Highliner Technology 🇬🇧 [London & Woking] • @chilly-refrigerator-86777 - Founding Consultant @ Squared 🇬🇧 [London] • @blue-dusk-58039 - Co-Founder & COO @ MOONHUB 🇬🇧 [London] • @white-nightfall-56536 - Head of Operations @ Evolution Partners 🇭🇰 [Hong Kong] • @gray-chef-4009 - Operations Associate @ Oxford Ioincs 🇬🇧 [Oxford] • @miniature-piano-36086 - Operations Manager @ Sonantic 🇬🇧 [London] • @hundreds-oyster-11266 - COO @ Snowplow Analytics 🇬🇧 [London] • @boundless-balloon-27112 - Senior Operations Analyst @ Otta 🇬🇧 [London] Big shout out to everyone who introduced our newest community members to us 😍

👋 Name: Hattie Sprittles 📍*Location:* ◦ London 💼 Current role & company: ◦ People Operations Coordinator @ Sixteenth 🐕 Ask me about… ◦ How to use Notion in your ops processes! this is fine fire My current biggest ops challenge is... ◦ Hiring ⚙️ What tool, process, habit makes your ops life easier? ◦ Notion!😍 😍 I love… (personal interest(s) / hobbies) ◦ Cooking, yoga, animal crossing 🙂 drop the mic*Fun/random fact about me is...* ◦ I've only been in the Ops world for 6 months, but am totally loving it! sonic dance*If I wasn’t in ops I’d be...* ◦ A cook, most likely! 💌 Message to my fellow community members ◦ I always love meeting new people, so hit me up if you'd like to grab a virtual coffee!☕

Hi Everyone :) My name is Joe Aurilia and I recently joined this community. I’m looking forward to the exciting conversations which can occur as well as having an ear open for any advisory type needs member companies may have. For myself, I have spent 20+ years across executive, individual contributor, technical, business, corporate and startup roles. I am the SVP of Operations at a cyber security startup managing the following departments: Global Operations | Internal Technology Operations | Contract Operations | Governance, Risk Management, and Compliance | Revenue Operations | People Operations | Project Management Office | Talent Acquisition | Legal Operations | Procurement. When not working you will find me enjoying the exploration of new places 👀, hiking local trails 🥾 and chasing my little one around. Also a firm believer there is no such thing as rewatching Marvel movies too many times 🎬. Looking forward to connect with others: https://www.linkedin.com/in/josephauriliajr/ 💬 Feel free to reach out to me 💬

Hey everyone! 👋 Name: Hattie Smith (she/her) 📍 Location: London, UK 💼 Current role & company: ◦ Strategy & Business Operations at GoCardless, specifically focused on Special Projects & Org Development 🐕 Ask me about… ◦ I'm 1 year into my first Ops role in the start-up / scale-up world so don't have oodles of Ops expertise. Before this I spent 6 years at an Investment Bank in various roles, with the longest and most recent as a Business Manager for their EMEA M&A business - the role was somewhat Ops-y but different problems to the scale-up world! this is fine fire My current biggest ops challenge is... ◦ Scalability- we've added 300 people in the last year so it's super important to keep a focus on scalability across everything we do ⚙️ What tool, process, habit makes your ops life easier? ◦ I love a good old fashioned notebook to do list, but also do use Trello for some task management ◦ Lucid for process charts ◦ Still very much learning what is out there to help with Ops! 😍 I love… ◦ Eating out (always up for trying a new restaurant!), travelling, cooking, skiing, good old-fashioned pub trip with friends ◦ Mentoring for a The Girls' Network, a London a based charity which aims to inspire girls from less privileged communities drop the mic Fun/random fact about me is... I just got back from 1 month working in Lisbon, safe to say I am going to miss the Portuguese way of life and food 🤤 sonic dance If I wasn't in ops I'd be... hmm something travel related would be nice 💌 Message to my fellow community members: Really excited to learn more about the Ops world from this community!

Hey everyone! 👋 Name: Bij Patel 📍*Location:* ◦ London 💼 Current role & company: ◦ Crypto Operations Manager, Freetrade 🐕 Ask me about… ◦ Crypto! ◦ My background is in Data and Operations, I live for data-driven decision making ❤️ ◦ Starting and scaling up operations for fintechs across markets like New York, Toronto, London, EU this is fine fire My current biggest ops challenge is... ◦ Regulation ** pulls hair out ** ⚙️ What tool, process, habit makes your ops life easier? ◦ Trello and Slack S for productivity ◦ Whimsical or Miro for whiteboarding ideas 😍 I love… (personal interest(s) / hobbies) ◦ Hiking, cooking, playing with my cat Mylo cat on keyboard drop the mic*Fun/random fact about me is...* ◦ Completed the hot wings challenge at Red Dog Saloon 🏆 🔥 (it was NOT worth the free t-shirt) sonic dance*If I wasn’t in ops I’d be...* ◦ Ideally, living my best life running a food truck .... realistically, crunching numbers in a database somewhere 💌 Message to my fellow community members Excited to be part of the community, let me know if you fancy a coffee chat!

Hi everyone! 👋 Name: Nigel Timm 📍 Location: London, UK (but I'm from Malawi originally) 💼 Current role & company: ◦ Looking for something new in Ops Management. ◦ Most recently Global Head of Client Ops at Leslie, and Founding Partner at Rafflebike (sold the business this year). 🐕 Ask me about… ◦ Field Ops, Mapping Ops, Outsourcing, Building e-com sites (Wordpress, Shopify, etc) or general websites, 3PL & online store fulfilment, Amazon FBA, Operationalising online competitions & prize draws (UK). this is fine fire My current biggest ops challenge is... ◦ Setting boundaries and ensuring we work on the right things at the right time, for the right reasons. ⚙️ What tool, process, habit makes your ops life easier? ◦ Asana / Monday.com for project management and tracking ◦ Notion for documenting processes ◦ Zapier for automation ◦ Miro for collaborative process mapping / retrospectives 😍 I love… ◦ Art (drawing, digital art, painting), but haven't done much of this lately. ◦ Tech ◦ Travel & road trips. ◦ Food! Thankfully also developing my love for the gym recently. drop the mic Fun/random fact about me is... ◦ I once helped with the production of an episode of 'The Gadget Show' (and got a blurry 1 second of TV time 😂) sonic dance If I wasn't in ops I'd be... ◦ A web developer or something similarly technical. 💌 Message to my fellow community members: Excited to be here and happy to connect with anyone so feel free to reach out if I can help with anything! You can connect with me on LinkedIn

Hello all 👋 👋 Name: Ben Laird 📍 Location: London, UK 💼 Current role & company: ◦ Head of Operations at Thread 🐕 Ask me about… ◦ Working across Ops and Product, trying to get suppliers to play ball, analytics, sustainability, working with third party logistics companies... this is fine fire My current biggest ops challenge is... ◦ Trying to have a consistent way of working with more than 100 suppliers ⚙️ What tool, process, habit makes your ops life easier? ◦ Can't beat a good old list but making sure to get rid of stuff that's no longer important regularly ◦ Google sheets with a google big query data connection! Can set almost anything up with one of these ◦ Lots of recurring events to remind me to do certain things 😍 I love… ◦ Sport - mainly play football, cycle and run myself but will watch almost anything ◦ Travelling and adventures - just cycled a good stint of the Loire Valley in France ◦ Food - eating it and cooking it drop the mic Fun/random fact about me is... I spent about a year helping people build submarines more quickly! sonic dance If I wasn't in ops I'd be... probably something to do with data, maybe something more physics related

Thank you so much for the warm welcome!

Let's try that again..! Thank you, @quiet-orange-43581, for the invite. 👋 Name Paul David Mather 📍 Location Antigua, West Indies 💼 Current role & company Startup operations, leadership coaching, and talent acquisition @ pauldavidmather.com 🐕 Ask me about… Simplifying startup operations this is fine fire My current biggest ops challenge is... Simplifying startup operations ⚙️ What tool, process, habit makes your ops life easier? Zero inbox 😍 I love… Mountain biking, scuba diving, weightlifting, my rescue dog, oysters. drop the mic Fun/random fact about me is... I commanded an infantry platoon in Afghanistan. sonic dance If I wasn't in ops I'd be... Hating my life. 😉 💌 Message to my fellow community members Holla at me if you need advice or have an opportunity to collaborate!

<!here> Happy Monday everyone! Hope you all had a lovely weekend and have a great week ahead! ☀️ To start us off right, let's welcome our new members who joined us in June! Many of them have already introduced themselves, and I'd like to encourage you to say hi to them or catch up 1:1 in person or over a virtual coffee ☕ • @rapid-florist-36327 - People Operations Coordinator @ Sixteenth 🇬🇧 [London] • @glamorous-queen-94417 - Senior Vice President of Operations @ Cyware 🇺🇸 [North Carolina] • @clean-coat-47203 - Strategy & Business Operations @ GoCardless 🇬🇧 [London] • @silly-lizard-80429 - Crypto Operations Manager @ Freetrade 🇬🇧 [London] • @witty-lock-69204 - most recently Global Head of Client Ops @ Leslie, and Founding Partner @ Rafflebike 🇬🇧 [London] • @gentle-insurance-5190 - Head of Operations @ Thread 🇬🇧 [London] • @faint-kite-10787 - Startup operations advisor, leadership coach, and talent acquisition manager @ pauldavidmather.com 🇦🇬 [Antigua, West Indies] • @fierce-egg-69550 - Executive Operations @ Qatalog 🇬🇧 [Rugby] Thank you to @great-kangaroo-26971, @bland-belgium-3052, @enough-artist-33771, @fresh-monkey-34579, and @most-computer-59770 for introducing some of our newest community members to us! 🙌

Hi everyone. Quick intro: I'm Chiara, COO at Wazi - a digital mental health services platform designed & built for the Global South (https://www.wazi.co/). Normally I am based in Nairobi 🦒but I'm over in Europe for some summer frolicking and fundraising and would love to meet some of you. My itinerary: • London. Today - Friday 15 July • Lisbon. 15 July - 15 August If anyone is keen to meet, please reach out 🙂. Or if you can recommend someone you feel I ought to be meeting, let me know. I'm very happy to chat about any or all of the following: 1. Mental health developments UK / Africa / emerging markets 2. Our seed stage fundraising 3. What its like building a digital health company...in Africa or anywhere 4. COO & startup life 5. Nairobi startup scene 6. Fintech - In my previous life I worked in digital lending for financial inclusion across Africa Thanks 💛

👋*Name:* Emelie Metscher 📍*Location:* London, UK (but from mid-August I'll be based in Zurich, Switzerland) 💼*Current role & company:* • Chief of Staff for Ben Legg (the former COO of Google Europe), Interim Chief of Staff for The Portfolio Collective and Relations manager for the Chief of Staff Collective 🐕*Ask me about…* • Differences in being the Chief of Staff in one of the biggest challenger banks vs. being the Chief of Staff in a startup. My current biggest ops challenge is... • Prioritising ⚙️*What tool, process, habit makes your ops life easier?* • I know it is a big no go for some ops people, but a good old style to do list lying next to my laptop (in combination with iPhone reminders, Evernote and Notion). Nothing beats seeing (and crossing!) my to do's during the day 😍*I love…* • Travelling - from going home to the Stockholm Archipelago to exciting adventures in South Africa and California (and anything in between) • Flowers - if I wouldn't work as a CoS I would be a florist... • Wine - ...and if I wouldn't be a florist I would be a Sommelier • Planning - planning our move to Switzerland gets me excited! drop the mic*Fun/random fact about me is...* I spent my gap year in business school working at a restaurant in Cannes while my fellow students did banking internships in London (different types of night shifts)! sonic dance*If I wasn't in ops I'd be...* I guess you have the answer(s) above

Seeing @white-nightfall-31965’s lovely intro above made me realise I never got round to mine (even though I have been a part of this lovely community for a while!) 👋 Name Fiona Chorlton-Voong 📍 Location London (originally from Bonny Scotland) 💼 Current role & company • Co-Founder and COO of The Portfolio Collective • MBTI & Career Coach • Mentor/advisor to several female leaders • Brand Strategist to several companies 🐕 Ask me about… • Portfolio Careers! • Personal Branding • Personality types and working with others • Sales operations and strategy • Community Building • That time I was nearly on Great British Bake off this is fine fire My current biggest ops challenge is... • Implementing a smooth process that work for both tech and marketing when working on a large project together. Any tips most welcome!! ⚙️ What tool, process, habit makes your ops life easier? • Tools - Airtable, Asana, Pipedrive, Superhuman, Sunsama, Calendly, Miro, Briskine (these are just a few of my favs - I love an automation tool) • Slack’s huddle feature - great for remote teams 😍 I love… • Fashion - I was a buyer for many years and still love shopping drop the mic Fun/random fact about me is... • I modelled my final year fashion collection in front of the Queen! sonic dance If I wasn’t in ops I’d be... • A chef or an artist

Hey All, Just joining now 👋 Name Simon Hilton 📍 Location Sydney 💼 Current role & company • Director of Product Ops @ Karbon 🐕 Ask me about… • Product Strategy • Product Ops • Product Culture • Building Product Teams • Agile coaching this is fine fire My current biggest ops challenge is... • Getting a decent knowledge management solution in place + Standing up a discoery method. ⚙️ What tool, process, habit makes your ops life easier? • Amplitude, Productboard, Dovetail, Slite Slack • Asynch culture. • An attitude to test and learn. 😍 I love… • My family, reading and my electric skateboard drop the mic Fun/random fact about me is... • Sailed from Vanuatu to Australia sonic dance If I wasn’t in ops I’d be... • Sleeping

👋 Name: Yu-Lan Scholliers 📍 Location: Primarily London but I have been a digital nomad for the last few months, visiting Spain, Mexico, France, Italy, Croatia and Ireland, and soon Lebanon and Portugal. 💼 Current role & company: ◦ Head of Product & Operations at Checkstep 🐕 Ask me about… ◦ Product & Ops ◦ Employing remotely ◦ Trust & Safety ◦ Regulations: online safety bill and digital services act ◦ Data Science (I did product data science at Meta for 5 years) this is fine fire My current biggest ops challenge is: ◦ Fair compensation for a remote and distributed workforce ⚙️ What tool, process, habit makes your ops life easier? ◦ Clickup, Jira, Figma 😍 I love: ◦ Traveling, horse-riding, piano, spending time with friends, reading, and generally just being outdoors! drop the mic Fun/random fact about me is... ◦ i have a horse! His name is Picasso sonic dance If I wasn’t in ops I’d be... a motivational speaker 💌 Message to my fellow community members Excited to be here, and connect with everyone here. Always open for a chat/coffee in between travels, I’m around London/St Albans.

Hello everyone, hope you are all doing well 👋 ☀️ 👋 Name - Lee Ashby 📍 Location - London 💼 Current role & company • Recently made redundant from Freetrade where I worked as a Programme Manager and before that Moneybox as Customer Operations Lead 🐕 Ask me about… • European Expansion • All things operations (product, customer and business) • Scaling teams and processes • Cross-functional, collaborative working and communication • Data-driven decision making • Setting up Notion for success 🙌 this is fine fire My current biggest ops challenge is... • Regulators and unemployment 👀 ⚙️ What tool, process, habit makes your ops life easier? • I am a big fan of Notion - its becoming one of the best productivity tools and can be used to help with pretty much anything! • Monday for more structured project management and process workflow • Miro for collaborative process mapping and visualisation of ideas 😍 I love… • Cycling, movies, beer, start-ups, coffee and podcasts drop the mic Fun/random fact about me is... • I have travelled to more than 35 countries and have volunteered in response to natural disasters for a charity called All Hands and Hearts sonic dance If I wasn't in ops I'd be... • A film producer, director, actor - triple threat 🎦 💌 Message to my fellow community members Its an absolute pleasure and I am very excited to join this group! I look forward to connecting with you all, please do let me know if there is anything I can help with at all and feel free to reach out if you want a chat 🙌 Linkedin - here

Hey everyone, nice to meet you all too. Looking forward to getting involved as much as possible and hopefully meeting you face to face at some point 👋 Name : Daniel Ward 📍 Location : London 💼 Current role & company : Head of Ops at Zelt 🐕 Ask me about • Building and leading customer facing & operational teams • Customer support set-up and strategy • Opening offices in Europe • Process automation • Product & all things ops this is fine fire My current biggest ops challenge is • Employment law in various jurisdictions • ISO certification • Facilitating global payments ⚙️ What tool, process, habit makes your ops life easier? • Notion • Miro • Zapier • Personal sprints for my projects to keep me focussed and help prioritise 😍 I love… • Huge Jazz fan, Liverpool fan, runner and seeker of the best cinnamon buns in London drop the mic Fun/random fact about me is... • I once boxed Joe Calzaghe. Fortunately for me it was only wii sports sonic dance If I wasn't in ops I'd be... • A chef ( whether that would be a good chef or not is definitely up for debate) Linkedin

Hey! Excited to meet you all! 👋 Name: Jesko Bartelt 📍 Location: London, UK 💼 Current role & company: • Independent Ops consultant for tech scale-ups 🐕 Ask me about… • Challenges in scaling startups • Go-to-market strategy • Digital health industry • How work differs in startups vs. scale-ups vs. big firm consulting vs. independent consulting this is fine fire My current biggest ops challenge is: • Working in 40°C heat ⚙️ What tool, process, habit makes your ops life easier? • Regular journaling and reflecting 😍 I love: • Visiting new places, a nice espresso, brunch with friends, reading, London’s art exhibitions drop the mic Fun/random fact about me is... • When I lived in India for a few months there was a tree of bats in front of the house but we had no proper windows… sonic dance If I wasn’t in ops I’d be… a meditation teacher 💌 Message to my fellow community members Reach out if you’d like advice or just grab a coffee 😊 linkedin Linkedin profile

Hi, happy Friday! 👋 Name: Esme France 📍 Location: London, UK 💼 Current role & company: • Customer Support Operations at JobAdder 🐕 Ask me about… • Zendesk admin • Internal and external knowledge bases • Training Support staff • Streamlining process for Support and Customers this is fine fire My current biggest ops challenge is: • Updating 100s of Zendesk macros ⚙️ What tool, process, habit makes your ops life easier? • Scribe https://scribehow.com/ great way to document processes • Monday.com 😍 I love: • My two ragdoll cats, oat flat whites, art galleries, cooking new recipes drop the mic Fun/random fact about me is... • I worked at the 2012 London Olympics directing spectators with a giant foam finger sonic dance If I wasn’t in ops I’d be… opening a ragdoll therapy centre 💌 Message to my fellow community members Look forward to getting to know the community ☺️ linkedin Linkedin profile

Hey everyone - so excited to join and start getting involved in the group! 👋 Name: Robert Vincent 📍 Location: Toronto, Canada 💼 Current role & company: VP, Operations at Partake Brewing 🐕*Ask me about*… ◦ Growth strategy ◦ Fundraising ◦ Supply chain ◦ Budgeting ◦ Cost reduction this is fine fire Biggest current challenge: ◦ how to build revenue operations capabilities within the ops team ⚙️ What tool, process, habit makes your ops life easier: ◦ ASANA ◦ Quarterly/annual goal setting (book: Traction) ◦ 1:1s all on Mondays - set up the week for success ◦ Bottom-up idea generation embedded in weekly team meeting 😍 I love: ◦ Tennis + racquet sports ◦ Beer ◦ Cooking - love trying new recipes drop the mic Fun/random fact about me: ◦ Used to live in London, but joining Ops Stories from Canada sonic dance*If I wasn't in ops I'd be a*: ◦ Strategy consultant Message to my fellow community members: would love to have virtual coffee with anyone that's open to it, especially those working in physical goods businesses or facing similar challenges! www.linkedin.com/in/robertjhvincent

Hey everyone, good to meet you all! 👋 👋 Name: Michael O'Brien 📍 Location: London, UK 💼 Current role & company: • Studio/Operations Manager at Planes Studio 🐕 Ask me about… • Working in tech, design/animation • Studio culture • Startups/small companies this is fine fire My current biggest ops challenge is: • Refining the process from new business to resourcing • Getting all of the info for the B-Corp cert ⚙️ What tool, process, habit makes your ops life easier? • Notion - started using it properly this year and it's a lifesaver! • Figma 😍 I love: • My cockapoo, Layla, • Formula 1 • Seeing a play/musical every month drop the mic Fun/random fact about me is... • I did extra work in TV/Film for a few years and made it onto the Downton Abbey Christmas special 🎄 sonic dance If I wasn’t in ops I’d be… working in TV/Film production 💌 Message to my fellow community members Looking forward to meeting some of you in-person and joining the events! linkedin Linkedin profile

Hola everyone! 👋 Name: Katharina Sommerkamp 📍 Location: Currently in between Madrid and the Canary Islands 🇪🇸 💼 Current role & company: ◦ Exploring what’s next: as part of ODF14 (On Deck Founder Fellowship), I’m following my curiosities with the purpose to land on my next venture ◦ Dreaming big: collaborating with friends to build an impact venture studio (Blum) that brings proven solutions to lift and empower disadvantaged women. We’re working on a second venture, which aims to close the gender skill gap in tech across LatAm! ◦ Giving back: Head of Operation/board member at Ok Mentor (together with @quaint-salesclerk-33453 - thanks for introducing me to the community!), helping close the gender gap in creative industries 🐕 Ask me about… ◦ Designing organisations: using design tools and principles to build and improve a company’s culture, foster collaboration, improve alignment and create a sense of purpose ◦ Applying the scientific method to talent acquisition: with a disciplined approach to experimenting, iterating and learning through data (I wrote an article about it here) ◦ Service design: tying together human and digital interactions to create great experiences (think: service blueprints, journey maps, experience maps, etc.) ◦ Early stage company building: from navigating the idea maze to iterating towards product-market fit. Tons of learnings! this is fine fire My current biggest ops challenge is... Getting people to centralise information and share progress asynchronously ⚙️ What tool, process, habit makes your ops life easier? ◦ Notion. I manage my life on Notion: I track my reading list, my projects/tasks, my ideas, and even my dog’s health (vet visits, vaccines, meds, etc.) - and am always advocating for it wherever I go. ◦ Airtable. I’ve built several CRMs, funnels and directories - and just love how versatile it is - and their interfaces are an absolute game-changer! 😍 I love… ◦ My border collie, Maia 🐶 ◦ To build and tinker on personal digital projects. I’ve recently built my website using Notion, Figma & Super ◦ To let my creative side run wild, mostly through canvas art (oil and watercolours - and super intrigued by acrylics), but have also dabbed into digital art ◦ Wildlife! have fulfilled my dream of swimming with manta rays in Galapagos Islands 🇪🇨 and observing dart frogs in the rainforest of Choco 🇨🇴. Next on the list: diving with whale sharks! drop the mic Fun/random fact about me is... ◦ Before coming back to Spain, I lived and worked in Mexico and Colombia - where I actually met @magnificent-animal-19319 (hola! 👋 ) sonic dance If I wasn’t in ops I’d be... ◦ An architect! I am fascinated by buildings, specially those that are historical on the outside, yet renovated with modern touches in the inside (always preserving historical elements) 💌 Message to my fellow community members ◦ Anyone based in Madrid/Spain? ◦ Also, we’re looking for an Operations Lead to volunteer 4-5 hours a week at Ok Mentor. DM if interested, or feel free to apply here! linkedin LinkedIn profile

I forgot to do this when I joined as life got in the way, so catching up now! Hi everyone 🙂 👋 Name: Emily Robertson 📍 Location: Oxford, UK 💼 Current role & company: Operations Manager at Oxford Ionics 🐕 Ask me about… • Consistency and importance of company branding • Looking after people • Running complex, often weather-dependant, events in various industries • Putting out the biggest fires first this is fine fire My current biggest ops challenge is: Learning about how to proactively support a tech company going through rapid growth for the first time (me and the company) ⚙️ What tool, process, habit makes your ops life easier? Zapier is my lifesaver! 😍 I love: • Sailing • Cycling • Watercolour painting • My family & friends • Solving really big problems drop the mic Fun/random fact about me is... I once drove a paparazzi 'guard boat' for Prince William when him and Kate took part in the Kings Cup sailing regatta (Bear Grylls won!). sonic dance If I wasn’t in ops I’d be… (still) working in sailing. 💌 Message to my fellow community members Excited to be here and to 'meet' you all! Get in touch if you're ever around Ox, ops people are few and far between around here.

Nice to meet you all :) 👋 Name: Matthew Sarre 📍 Location: London, UK 💼 Current role & company: Founder & Co-COO of Jumpstart 🐕*Ask me about*… ◦ Hiring ◦ Start-up network this is fine fire Biggest current challenge: ◦ How to grow more quickly while minimizing risk ◦ Becoming a better manager ⚙️ What tool, process, habit makes your ops life easier: ◦ Shortcuts on email ◦ Collaborative docs 😍 I love: ◦ Tennis ◦ Reading ◦ Spike ball • drop the mic Fun/random fact about me: ◦ 3rd best in the world at Perudo ;) sonic dance*If I wasn't in ops I'd be a*: ◦ VC investor Message to my fellow community members: would love to meet as many of you as possible and act as a co-sounding board for how to solve one another's biggest problems https://www.linkedin.com/in/matthew-sarre-46270479/

Hello community! It’s great to be here 👋 Name: Nicole Dunn 📍 Location: Cape Town, South Africa 💼 Current role & company: COO of Revio (https://www.revio.co.za) 🐕*Ask me about*… ◦ African fintech & venture capital ◦ Fundraising this is fine fire Biggest current challenge: ◦ Onboarding pipeline of clients, setting up customer support ◦ How to grow more quickly while minimising risk ◦ Balancing home market growth with expansion ⚙️ What tool, process, habit makes your ops life easier: ◦ Calendly! 😍 I love: ◦ Hiking ◦ Travel ◦ Startups • drop the mic Fun/random fact about me: ◦ I represented South Africa for debating. I’ve since retired from arguing sonic dance*If I wasn’t in ops I’d be a*: ◦ VC investor Message to my fellow community members: would love to meet as many of you as possible, especially if you’re operating in emerging markets. Here to be helpful! https://www.linkedin.com/in/nicoledunnsa/

<!here> 👋 Good morning everyone! Hope you all got through Monday as painlessly as possible. cat typing To start our Tuesday with something awesome, let's welcome our new members who joined us in July! Many of them have already introduced themselves, and I'd like to encourage you to say hi to them or catch up 1:1 in person or over a virtual coffee ☕ • @flaky-jordan-33067 - Senior Operations Lead @ Unmind 🇬🇧 [London] • @powerful-park-47017 - Head of Remote Ops @ Claap 🇫🇷 [Marseille] • @mysterious-motorcycle-23420 - Senior Operations Manager @ Tide 🇬🇧 [London] • @some-air-72951 - Head of Ops @ Tripadvisor 🇬🇧 [London] • @straight-pencil-52500 - Senior Operations Exec @ Ben 🇬🇧 [Birmingham] • @orange-king-11464 - COO @ Revio 🇿🇦 [Cape Town] • @busy-architect-96691 - formerly Growth Manager @ Spill, new ops role TBA soon 👀 🇬🇧 [London] • @wide-waiter-60531 - Chief of Staff @ Life Supplies 🇬🇧 [London] • @brainy-finland-68500 - FinOps Lead @ Quantico 🇬🇧 [London] • @white-nightfall-31965 - Chief of Staff for Ben Legg (the former COO of Google Europe), Interim Chief of Staff @ The Portfolio Collective and Relations manager @ the Chief of Staff Collective 🇬🇧 [London] • @lively-butcher-1715 - Director of Product Ops @ Karbon 🇦🇺 [Sydney] • @glamorous-hair-71986 - Customer Support Operations @ JobAdder 🇬🇧 [London] • @white-art-90719 - Head of Product & Operations @ Checkstep 🇬🇧 [London] • @careful-state-29215 - formerly Program Manager @ Freetrade 🇬🇧 [London] • @gentle-church-92694 - Head of Ops @ Zelt 🇬🇧 [London] • @purple-baker-65791 - Independent Ops consultant for tech scale-ups 🇬🇧 [London] • @elegant-dog-46969 - VP Operations @ Partake Brewing 🇨🇦 [Toronto] • @gray-yacht-87446 - Studio/Operations Manager @ Planes Studio 🇬🇧 [London] • @important-fish-61817 - Head of Operations and board member @ Ok Mentor, ODF14 Fellow @ On Deck Founder Fellowship, collaborating with friends to build an impact venture studio @ Blum 🇪🇸 [between Madrid and the Canary Islands] • @prehistoric-apartment-25012 - Founder & Co-COO @ Jumpstart 🇬🇧 [London] Thank you to @acoustic-portugal-91858, @most-vr-24360, @quick-beach-91720, @magnificent-animal-19319, @quaint-salesclerk-33453, @orange-magician-27525, @magnificent-army-4408, @shy-activity-14808, @purple-ghost-18609, @green-twilight-96190, @silly-lizard-80429, @fierce-flag-54644, and @steep-egg-55046 for introducing some of our newest community members to us! 🎉

Hi all 👋, great to be here and (virtually) meet you all. I'm Kate and currently having a delightful summer off, having left my COO role at Metapraxis last month (next Ops challenge starting mid-September). See https://www.linkedin.com/in/kate-laughrin/ for my LinkedIn profile. I'm probably one of the few Ops professionals completely new to Slack, hence I just accidentally reposted someone else's intro 🤯 so good to report I'm already learning from this community this is fine fire Great to see so many different Ops folk on here - one of the best things about Ops is the breadth, variety and diversity - you can't beat it!

Nice to meet you all! 👋 Name: Ryan Hale 📍 Location: London, UK 💼 Current role & company: Chief of Staff, Life Supplies 🐕*Ask me about*… ◦ Business Ops ◦ PM ◦ Commercial Strategy this is fine fire Biggest current challenge: ◦ Cross-functional alignment across small team ◦ Embedding new team members into business without losing momentum ⚙️ What tool, process, habit makes your ops life easier: ◦ PP, excel and keyboard shortcuts ◦ Daily to-do lists linked to weekly objectives 😍 I love: ◦ Tennis ◦ Crossfit (F45 Old Street if anyone else also a member?) • drop the mic Fun/random fact about me: ◦ I’m strangely good at connect 4 sonic dance*If I wasn’t in ops I’d be*: ◦ Consulting Message to my fellow community members: looking forward to meeting and learning from all of you! If anyone’s around Old Street area, would be great to meet over a coffee https://www.linkedin.com/in/ryan-hale-profile/

👋 Name: Libby MacWhyte 📍 Location: London, UK (from Seattle, Washington) 💼 Current role & company: Head of Operations at Afrocenchix 🐕*Ask me about*… ◦ Small, scrappy start-up processes and automations ◦ Any puzzle that needs exploring this is fine fire Biggest current challenge: ◦ I've recently switched from SaaS/tech to D2C/retail, so.. that. ◦ Maintaining homeostasis between supply & demand (how to forecast our manufacturing volumes and deciding what B2B contracts we can safely commit to) ⚙️ What tool, process, habit makes your ops life easier: ◦ Slack ◦ Zapier ◦ OKR setting + efficient meetings on prioritisation 😍 I love: ◦ Fiction books ◦ Walking ◦ Ted Lasso • drop the mic Fun/random fact about me: ◦ When I was 10, I won the state-wide science fair competition for teaching a rat to navigate its way it through a maze faster than the other rats. sonic dance*If I wasn't in ops I'd be a*: ◦ Some other generalist role but with a more specific sounding, yet still arbitrary, title. Message to my fellow community members: In summary: I'm really looking for support in the retail/logistics/distribution space - specifically on how to scale. As for what I can provide, I am really good at asking questions and talking through a puzzle, so always happy to lend an ear. https://uk.linkedin.com/in/libbymacwhyte

Hello all! It is exciting to be able to join this community! My name is Kalie, I am currently COO at Jacaranda Maternity, a startup hospital chain in Nairobi. I am a "young gun" in the healthcare space but have been running large scale ops in one way or another for 12 years now. I love "war stories", dorking out on system and process, and hiking with my doggos. My hometown is Washington, DC☺️