Hi, I’m seeing an unexpected billing issue with the OpenHands LLM provider. I purchased $10 in credits and used openhands/kimi-k3, which is shown as a Free model in Agent Canvas. Agent Canvas reports a total cost of $0.0000, but my OpenHands Cloud balance decreased from $10.00 to about $7.47. I also tested this in a new conversation with a minimal prompt, and the balance continued to decrease while the conversation still showed $0.0000. Could you please check the billing records on my account and refund any credits that were charged incorrectly?

cc @elegant-branch-54423

Hi there, thanks for reaching out. Would you mind sending us an email to contact@openhands.dev and include your git username or email registered (found under Settings>User) and we can look into rebalancing your account to $10?