One of the cool things about OpenHands, and especi...
# success-storiese
elegant-branch-54423
06/20/2025, 2:04 PMOne of the cool things about OpenHands, and especially the Slack Integration, is the ability to empower folks who are on the ‘front lines’ with customers. For example, often times Support and Customer Success teams will field bug reports, doc questions, and other ‘nits’ from customers. They tend to have few options to deal with this, other than file a feedback ticket with product teams and hope it gets prioritized in an upcoming sprint.
Instead, with tools like OpenHands and the Slack integration, they can request OpenHands to make fixes proactively and then have someone on the engineering team (like a lead engineer, a merge engineer, or even technical product manager) review the PR and approve it — thus reducing the cycle time for ‘quick wins’ from weeks to just a few hours.
Here's how we do that with the OpenHands project 🙂
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elegant-branch-54423
06/20/2025, 2:05 PMof course, engineering and company culture plays a big role here, but I think we'll see more of this behavior adopted by companies as they embrace AI agents + OpenHands
p
powerful-smartphone-18734
06/20/2025, 2:19 PMloved it and it was seamless..
powerful-smartphone-18734
06/20/2025, 2:21 PMwould be great if we can include below link in the slack once agent is finish the task so reporter can directly run the PR.
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powerful-smartphone-18734
06/20/2025, 2:21 PMdocker run -it --rm -p 3000:3000 -v /var/run/docker.sock:/var/run/docker.sock --add-host host.docker.internal:host-gateway -e SANDBOX_RUNTIME_CONTAINER_IMAGE=docker.all-hands.dev/all-hands-ai/runtime:9e5c7f0-nikolaik --name openhands-app-9e5c7f0 docker.all-hands.dev/all-hands-ai/openhands:9e5c7f0
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elegant-branch-54423
06/21/2025, 10:02 AM2 Views