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# arm
  • p

    PF

    11/13/2024, 3:17 PM
    A non-excluded parent kit element has all excluded child kit elements, or an excluded parent kit element has a non-excluded child kit element to allocate. Ensure all non-excluded parent kit elements have at least one non-excluded child kit element. If the parent kit element is excluded, all child kit elements must also be excluded for allocation.
  • p

    PF

    11/13/2024, 3:17 PM
    Can you merge a sales order with a standalone return authorization that has a kit on it
  • k

    Karina

    11/13/2024, 8:03 PM
    hm…. interesting. looks like some of your kit elements are “excluded” from the rev rec allocations, that’s why you cannot merge. check your kits specifically if the “expand” box is checked since there is no FV for it
  • k

    Karina

    11/13/2024, 8:07 PM
    also by any chance are you trying to merge where in RA you have a kit and your SO has a kit component? that is not possible
  • p

    PF

    11/13/2024, 10:53 PM
    we are trying to merge a kit into a so with standalone non-inventory items
  • p

    PF

    11/13/2024, 10:54 PM
    the kit does have expand checked
  • k

    Karina

    11/14/2024, 2:26 PM
    kit must expand for the merge. kit itself does not have a FV (or it should not) and its components do. that’s what is merging, not the kit itself
  • m

    Merk

    11/19/2024, 4:23 PM
    Hi, if you want to edit the start date and you have already recognized a few periods, what's the best way to edit the start date?
  • k

    Karina

    11/19/2024, 8:01 PM
    reverse this transaction and create a new one
    m
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  • j

    Judy Caldwell

    12/04/2024, 9:58 PM
    Hi - we are seeing where previously terminated/canceled revenue arrangements are being recognized when we post revenue. Is this a setting that we've messed up?
    k
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  • c

    Craig

    12/05/2024, 12:24 AM
    Has anyone seen this error in the Revenue Arrangement Message tab?
  • c

    Craig

    12/05/2024, 12:27 AM
    I can see there is an FVP that should have been used for this currency/subsidiary.
  • n

    Nicolas Bean

    12/05/2024, 5:52 PM
    does anyone know if there is a way to avoid having 0$ revenue appear in the Create Revenue Recognition Journal Entries page?
  • r

    Ryan Paul Salvador

    12/10/2024, 5:18 PM
    Buttons are greyed out. Any idea?
    😯 1
    s
    e
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  • j

    Judy Caldwell

    01/22/2025, 3:57 PM
    Hi - we were just acquired this morning and are having to create a Pre & Post acquisition period. We had consultants tell us that we couldn't really "refresh" our revenue arrangements to include the new posting period unless the system REQUIRED us to recalculate the revenue (they suggested we modify dates or values). We are hoping to just be able to run rev rec and post 20 days to the "Pre" period and 11 days to the "post" period but it doesn't work that way unless we've recalculated the revenue arrangement. Any thoughts on how we can get the revenue arrangement to update to include the new period without having to modify data on the RAR?
    l
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  • l

    likith kumar

    03/05/2025, 4:40 AM
    What are the type of Revenue Recognition workflows? Please give me some inputs
  • p

    PF

    03/07/2025, 3:14 PM
    Hello, has anyone seen this error before when running the reclassification journal entry process? Journal entry lines do not sum to zero. Reclassification failed for the following revenue arrangements
  • k

    Karina

    03/10/2025, 4:22 PM
    rounding issue due to FX?
  • p

    PF

    03/10/2025, 7:09 PM
    does not look like it. some of these are usd revenue arrangements. it currently got classified as a defect by netsuite support
  • j

    José Gómez

    03/10/2025, 7:49 PM
    Hi all! When using Kits with ARM, is there a way for me to edit the revenue amount of the elements without unbalancing? In my screenshot, the green box is the kit and the yellow ones the elements, the kit has no Revenue Amount, so when Accounting goes to the RA and manually edits the Revenue Amount of the elements, there’s an unbalance and are prevented from saving the RA Slack Conversation
    k
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  • p

    PF

    03/10/2025, 8:59 PM
    are there any recommendations for how to build out ssp pricing? we are looking to automate the allocations and I want to make sure I ask the correct questions
    k
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  • c

    Carlos Adrián Román Ruisanchez

    03/26/2025, 6:43 PM
    Hi team! what are the best practices for upsells and downsells using suite billing and revenue recognition?
  • j

    José Gómez

    04/11/2025, 8:23 PM
    When generating a JE from a Revenue Recognition Plan using kits, is there a way for the JE line to observe the department and class of the child element and not the parent? Slack Conversation
  • k

    Karina

    04/14/2025, 2:40 PM
    if it is static set it on the item record, if dynamic what are the criteria
    j
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  • m

    Marc

    05/08/2025, 7:58 PM
    Hi, I'm dealing with an issue in NetSuite (ARM module) where two credit memos are not generating any Revenue Arrangement, even though: • They use the exact same non-inventory item as other credit memos that work correctly. • The item is configured with “Create Revenue Plans On: Billing” and has a valid Deferred Revenue account. • The Revenue Recognition Start and End Dates are properly filled on the credit memos. • The credit memos were created manually from invoices, just like the others. • All other credit memos using this same item successfully generate a Revenue Arrangement. However, in these two cases: • The GL impact posts directly to a revenue account, instead of the Deferred Revenue account. • Because of this, no revenue element is created, and therefore, no revenue arrangement is generated. • When I manually run the “Update Revenue Arrangements and Revenue Plans” process, there is no error and no processing log for these credit memos – it's like they are ignored completely. I’ve double-checked the item configuration and system notes – there are no changes, and the setup is exactly the same as the working cases. I also tested the same scenario in sandbox, and it works as expected – the credit memo posts to deferred and generates the RA. This seems inconsistent and possibly a bug, since the same setup leads to two different behaviors. Could you help identify what might cause this, or if there’s any deeper-level validation preventing ARM from triggering properly? Thank you,
    m
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  • d

    Donna Harris - AppWrap

    05/15/2025, 7:53 PM
    In some instances, historical invoices that were not created with revenue recognition records will cause a downstream credit memo to also not be associated with revenue recognition records. Do the invoices, the credit memos were created from, have revenue arrangements, elements and plans associated with them?
    m
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  • d

    Donna Harris - AppWrap

    07/02/2025, 3:23 PM
    hey team, do you recall the email address to request approval for MultiBook provisioning?
    s
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  • d

    Donovan Burchett

    07/09/2025, 7:52 PM
    Has anyone encountered this error/issue when posting ARM JEs to local Japan books? “The debits and credits are not balanced on this transaction because amounts entered include more decimal places than are supported for this currency. Please round off the amount of each line to a maximum of 0 decimal places”
  • p

    PF

    07/21/2025, 4:07 PM
    Hello, is anyone aware of any documentation when the foreign currency reclassification journal entries will trigger? Is it based upon revenue recognition journals and/or billing events?
    k
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  • j

    J

    07/24/2025, 7:23 PM
    Hello, looking for assistance with the following scenario: We have a customer that is billed annually. They got back to us and want to switch to monthly billing. The invoices were sent in May (closed period). The orders are fully billed. Is best practice to: 1.) Credit out the existing invoices. 2.) Generate brand new sales orders with monthly billing schedule. • Will the credit memos and their associated revenue arrangements cancel out the revenue that was already recognized plus the planned revenue? • Any other considerations?
    k
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