This message was deleted.
# helpdesks
steep-balloon-41261
01/30/2023, 10:06 AMThis message was deleted.
e
eager-dentist-81563
01/30/2023, 10:32 AMTo clarify what I mean by unable to connect. Here’s a link to a session that 4 participants tried to connect to, but only 1 participant succeeded: https://cloud.livekit.io/projects/p_1eeobbhm3tg/sessions/RM_WT2Wm8nJjH8q
f
fancy-wire-61616
01/30/2023, 10:32 AM@eager-dentist-81563 We are seeing some isolated failures. Looking into it. Sorry for the inconvenience.
e
eager-dentist-81563
01/30/2023, 10:33 AMamazing, thank you 🙏
eager-dentist-81563
01/30/2023, 10:33 AMAll good. We love Livekit 🙂
😊 1
eager-dentist-81563
01/30/2023, 10:55 AMThis may not be helpful. Perhaps you are aware, but it seems to be happening pretty consistently. I just witnessed a room where no participants were able to connect. So, just to clarify, for us it’s seems pretty urgent.
f
fancy-wire-61616
01/30/2023, 10:57 AMWe are actively on it Sruli. Will update soon.
🙏 1
fancy-wire-61616
01/30/2023, 11:31 AM@eager-dentist-81563 We are seeing some issues with name resolution in some regions. For now, we have routed around those while we continue to take a look at the cause. Can you please try connection and let us know if clients are able to connect now?
e
eager-dentist-81563
01/30/2023, 11:33 AMthank you. I just checked and, from what I can tell, all 4 participants in the most recent room were able to connect (2 from UK and 2 from US East Coast). All seem to have the same server region: sfo3
eager-dentist-81563
01/30/2023, 11:34 AMI’ve been keeping my eye on all sessions. Will update if I see any issues. Thank so much for the prompt resolution!
f
fancy-wire-61616
01/30/2023, 11:34 AMGreat Sruli. Will go back to digging into it more.
e
eager-dentist-81563
01/30/2023, 11:34 AMI think it was happening more with people connecting from Europe?
eager-dentist-81563
01/30/2023, 11:34 AMTho that could just be that there are more people from Europe online now…
f
fancy-wire-61616
01/30/2023, 11:36 AMYeah, Europe and US East regions are showing the issues. Does not seem to be all users. I can connect to Europe region, but some users are not able to. So, routing away from those for now as we dig deeper.
🙏 1
2 Views