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# helpdesks
steep-balloon-41261
12/26/2022, 4:16 PMThis message was deleted.
a
acoustic-engineer-41666
12/26/2022, 5:18 PMAhhhhhhh Android device compatibility 😖
@eager-raincoat-52616 when you’re online I think this one’s yours
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eager-raincoat-52616
12/26/2022, 5:26 PMHey @eager-dentist-81563, would you be able to get logs from an affected device with debug logs turned on?
eager-raincoat-52616
12/26/2022, 5:28 PMe
eager-dentist-81563
12/26/2022, 5:32 PMYes, certainly, will do. Thanks so much. To be sure I understand correctly, that would be done the way it’s done here? https://github.com/livekit/client-sdk-react-native/blob/main/example/index.tsx#L11
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eager-raincoat-52616
12/26/2022, 5:51 PMYeap
🙏 1
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eager-dentist-81563
12/27/2022, 3:03 PMHey @eager-raincoat-52616 finally managed to get my hands on a replicatable device (Redmi/Android 10). I ran on my local machine in dev mode. Here’s a gist with logs: https://gist.github.com/sruli/1d4429acfc8e99947f006a62196ae9b3
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eager-raincoat-52616
12/27/2022, 7:01 PM@eager-dentist-81563 for these devices, are the camera streams viewable locally?
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eager-dentist-81563
12/27/2022, 7:04 PM@eager-raincoat-52616 yes
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eager-raincoat-52616
12/27/2022, 7:05 PMweird. would it be possible to get server logs during when this happens?
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eager-dentist-81563
12/27/2022, 7:07 PMWe’re on Livekit cloud. Would it help if I gave you the session id?
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eager-raincoat-52616
12/27/2022, 7:08 PMyeah, that’ll work, estimated timestamp as well
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eager-dentist-81563
12/27/2022, 7:10 PMHere’s an example:
session id: RM_ndRDjMCCSXrR
timestamp: 12/27/22 08:51 PM GMT + 2 (10:51 am Pacific)
eager-dentist-81563
12/27/2022, 7:11 PMIn that example, there are 3 participants. One of them has 2 published tracks (camera + mic). The other 2 only published mic.
eager-dentist-81563
12/27/2022, 7:45 PMHere’s one more I just did locally:
Session id: RM_oKWtiudzbmTu
Timestamp: 12/27/22 9:43 PM GMT +2 (11:43 am Pacific)
eager-dentist-81563
12/27/2022, 7:46 PMOn participant has 2 published tracks (video + mic) and the other has 1 published track (just mic)
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eager-raincoat-52616
12/27/2022, 7:46 PMcan you test trying turning off simulcast with
Copy code
new Room({
publishDefaults: { simulcast: false },
})e
eager-dentist-81563
12/27/2022, 7:47 PMyep
eager-dentist-81563
12/27/2022, 7:47 PMlemme do that now
eager-dentist-81563
12/27/2022, 7:52 PMit works 🙂
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eager-raincoat-52616
12/27/2022, 7:55 PMnice! hopefully that fixes for the other devices as well
eager-raincoat-52616
12/27/2022, 7:56 PMsimulcast is still in progress for react-native; I’ll make a note in our readme
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eager-dentist-81563
12/27/2022, 7:56 PMaha, amazing
eager-dentist-81563
12/27/2022, 7:56 PMthanks so much for your help!
e
eager-raincoat-52616
12/27/2022, 7:57 PMthanks for the find 😅
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eager-dentist-81563
12/27/2022, 7:57 PMit’s getting late here. I’ll get out a new build tomorrow. I’d imagine this should do the trick 🙏
eager-dentist-81563
12/28/2022, 1:39 AM@eager-raincoat-52616 would simulcast need to be
falsefalsetruee
eager-raincoat-52616
12/28/2022, 1:41 AMIt just needs to be false for the affected devices
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eager-dentist-81563
12/28/2022, 1:44 AMamazing, thanks 🙏
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