This message was deleted.
# helpdesks
steep-balloon-41261
12/05/2022, 9:25 AMThis message was deleted.
t
thousands-london-83216
12/05/2022, 12:41 PMWhat SDK are you using? In our Flutter app, Firefox calls also fail with 'Failed to connect to server.' And since we're using LiveKit cloud, I can't tell whether this is SDK issue or server one.
h
high-exabyte-20673
12/05/2022, 12:55 PMHello @thousands-london-83216 It’s
client-sdk-js@1.5.0
livekit-server@1.3
high-exabyte-20673
12/05/2022, 2:33 PMBoth livekit.io/playground and example.livekit.io produce the same issue.
b
bulky-animal-7027
12/05/2022, 6:14 PMI am facing a similar issue using the example.livekit.io. Livekit is not working on Safari mobile. Given 2 users, one using Chrome desktop, and another using Safari mobile:
The user on mobile is able to see the video from chrome desktop, but Desktop can't see any video from Safari Mobile
I am using Safari 16.1
d
dry-elephant-14928
12/05/2022, 7:11 PM@high-exabyte-20673 to be clear, you are saying FF/Safari doesn't work for that particular user, but it does work for you? Both FF and Safari are working perfectly fine for us. They are supported browsers.
dry-elephant-14928
12/05/2022, 7:13 PMthe logs you sent do not include the fields. could you enable them and send over the new logs for when that participant couldn't connect? in particular this line is useful:
rtc/transport.go:1357 ice candidatesdry-elephant-14928
12/05/2022, 7:13 PM@thousands-london-83216 you are likely speaking of a different issue. could you open an issue under client-sdk-flutter repo? 🙏 Please include as much information as possible in order to help us to reproduce it.
✅ 1
dry-elephant-14928
12/05/2022, 7:14 PM@bulky-animal-7027 I believe you are seeing something different. Could you start a new thread please? Screenshots would be helpful there.
t
thousands-london-83216
12/06/2022, 2:41 AM@dry-elephant-14928 You're right since it only fails in Flutter sdk and not the react one. https://github.com/livekit/client-sdk-flutter/issues/219
🙏 1
h
high-exabyte-20673
12/06/2022, 8:29 AM@dry-elephant-14928 Yes, it doesn’t work for that particular user. On my side it works with no issues. I attached logs filtered by participants.
high-exabyte-20673
12/06/2022, 2:16 PM@dry-elephant-14928 I was able to get some fresh logs both from server and firefox:
high-exabyte-20673
12/08/2022, 1:02 PMIs there anything else I could configure on client or server side to gather more info about the issue?
d
dry-elephant-14928
12/08/2022, 6:47 PMHey @high-exabyte-20673 we are tracking this one and believe it's related to this issue. The team is investigating now
h
high-exabyte-20673
12/08/2022, 6:52 PMI’ll take a look. Thanks for letting me know @dry-elephant-14928!
high-exabyte-20673
12/15/2022, 12:48 PM@dry-elephant-14928 I build a docker image to try out the fix for this issue but it didn’t help. I attached more info in https://github.com/livekit/livekit/issues/1060
3 Views