This message was deleted.

cc @early-gigabyte-44411 who might be able to help. or @great-umbrella-58130 when he’s online

If your vm can’t access public internet ,you should disable the

use_external_ip

in the config

public IP look up happens with external STUN servers: https://github.com/livekit/livekit/blob/master/pkg/config/ip.go

The log shows the VM have a public internet access and resolved

178.128.164.109

, it looks no problem if it is your public ip. The other

failed to get external ip

log will not affect your connection, they are just a information that your private ip

10.x.x.x

only can be access by intranet. Can you post the client’s candidate info in the

webrtc-internals

of your browser, and log from livekit-server

here's more logs from livekit-server and a screenshot from webrtc-internals. thank you so much for your valuable feedback!

Your

webrtc-internals

tab is empty, you need keep this tab open, then do the connection test again, it will record your webrtc events.